Air Logistics Operational Care Specialist

C'est plus qu'un métier

Chez Kuehne+Nagel, le transport c'est bien plus qu'acheminer de la marchandise. Chaque jour, grâce à votre expertise, des produits du quotidien mais également des produits à forte valeur ajoutée arrivent auprès de ceux qui en ont besoin : des pièces d'avion livrées en urgence à l'aéroport, des cellules souches expédiées dans un strict respect des mesures de sécurité, etc. Chez Kuehne+Nagel, chaque mission fait la différence. Et la vôtre encore plus que vous ne l'imaginez.

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We are looking for a detail-oriented and customer-focused Air Logistics Healthcare Operational Care Specialist to support time-critical, temperature-sensitive shipments within our healthcare and life sciences network. In this role, you will monitor shipments end-to-end, proactively manage exceptions, and collaborate closely with internal teams, service partners, and airlines to ensure consistent, compliant, and high-quality service for our customers.

This position is ideal for logistics professionals who thrive in fast-paced environments, demonstrate strong problem-solving skills, and are passionate about delivering excellence in healthcare logistics.

How you create impact

• Monitor and track healthcare and life sciences shipments through active alarm management and milestone verification

• Ensure all time- and temperature-sensitive shipments remain compliant throughout transit

• Communicate effectively with airlines, carriers, and service partners to resolve issues and maintain service standards

• Collaborate closely with Customer Service, CRMs, and Key Account Managers to maximize client satisfaction

• Identify, investigate, and escalate discrepancies or service disruptions, keeping management and customers informed

• Manage inbound bookings and operational inquiries through shared mailboxes and phone communication

• Maintain accurate shipment documentation in compliance with country regulations, GDP, and ISO requirements

• Support quality control processes by identifying gaps and recommending service or productivity improvements

• Utilize internal systems (including Quick Enterprise systems and QuickTrac) to ensure operational accuracy

• Promote teamwork, professionalism, and adherence to company policies and training requirements

• Shift: Sunday to Thursday, 1:00pm-9:00pm or 9:00pm-5:00am

What we would like you to bring

• 2+ years of experience in air courier, freight forwarding, or logistics operations (healthcare or cold chain preferred)

• Strong understanding of time-critical, temperature-controlled, or biopharmaceutical shipments

• Proficiency in MS Office and logistics operating systems; strong written and verbal English skills required

• Ability to work under pressure with flexibility for off-hours schedules, including evenings or holidays as needed

• IATA Dangerous Goods certification and second-language fluency are strong assets

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-UT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Qui sommes-nous

La logistique façonne notre vie quotidienne - des biens que nous consommons, aux soins de santé dont nous avons besoin. Chez Kuehne+Nagel, votre quotidien va au-delà de la logistique ; il accompagne les petits comme les grands moments de tout un chacun à travers le monde.

En tant que leader mondial avec une structure solide et avec une vision tournée vers l'avenir, nous offrons un environnement sûr et stable où votre carrière peut avoir un véritable impact. Que nous aidions à livrer des médicaments vitaux, à développer des solutions de transport durables ou à soutenir des associations locales, votre carrière contribuera à bien plus que vous ne l'imaginez.

Nous remercions les cabinets de recrutement pour leur intérêt. Toutefois, nous vous invitons à ne pas soumettre de candidatures non sollicitées. Toute candidature transmise sans accord préalable signé ne pourra être prise en compte, et aucun frais ne sera engagé.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.