Urgent Care Medical Assistant/Receptionist

Job Description

Job Description

Urgent Care Medical Assistant/Receptionist ProHEALTH is one of the largest private multi-specialty medical practices in the Northeast and has been serving the health needs of Long Island and the Greater New York Metropolitan area since 1997. With over 900 providers in 300 locations, our goal is to provide quality health care to ensure that our patients get the right care at the right time. We’re a dynamic and growing health care organization, offering a wide range of employment opportunities. We are seeking professional and dedicated individuals to be part of our team, where integrity, compassion, relationships, innovation and performance are among our core principles. We offer our employees competitive compensation and benefits, flexibility and opportunity for growth and advancement.

This position requires evening, weekend and holiday availability, as well as, flexibility with location/travel.

Responsibilities:

 Greets patients, family members and guests with a friendly smile

 Assists patients with signing in and completing registration

 Enters and scans patient’s demographic and insurance information into the EMR

 Verifies insurance eligibility and benefit information; informs patients of insurance benefits

 Collects co-payments and patient balances

 Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages

 Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing

 Sends patient records to primary care physician

 Takes vital signs, performs EKGs and assists providers with patient care

 Prepares exam rooms for patients and documents patient encounters in EMR

 Performs lab testing and quality assurance

 Prepares and tracks specimens sent to lab

 Restocks and maintains inventory of exam rooms, lab and storage rooms

 Places outgoing phone calls to patients for follow up care and handles incoming phone calls from patients

 Assists with other tasks as assigned

Qualifications:

 High School diploma required; Associates Degree or some college coursework completed preferred

 Knowledge of insurance carriers and managed care plans preferred

 EMR experience preferred

 Customer service experience and strong computer skills required

 Certification in Medical Assisting, EKG and phlebotomy, or EMT

 Experience with vital signs required

 Experience with basic lab testing, EKG and quality assurance required

 Medical office experience preferred; Urgent Care experience highly desired

ProHEALTH strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.