Hospitality Cleaning Team Leader (QUEENSBURY)

Join us at the Great Escape Lodge, where comfort meets adventure! We are seeking a dedicated and dynamic Housekeeping Supervisor to lead our outstanding housekeeping team in creating a pristine and welcoming environment for our guests. In this pivotal role, you will oversee daily operations, ensuring that our facilities are cleaned to the highest standards while fostering a culture of teamwork and excellence. Your keen eye for detail and passion for hospitality will help enhance our guests’ experience at every turn. If you thrive in a fast-paced environment and are committed to delivering exceptional service, we want to hear from you! Elevate your career amidst the beauty of nature and empower your team to exceed expectations every day at the Great Escape Lodge.
Responsibilities:

• Coordinates work activities among departments
• Inventories stock to ensure adequate supplies
• Evaluates records to forecast department personnel requirements
• Makes recommendations to improve service and ensure more efficient operation
• Increase revenue and control labor and other costs
• Attend and participate in weekly departmental staff meetings
• Establish standards for personnel performance and guest service
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action
• Daily report processing of housekeeping locations
• Perform other duties a requested by management
• Inspects all vacant rooms
• Reports to the housekeeping Manager of any damages or maintenance work on a timely basis
• Oversees Housekeeping and Laundry staff ensure cleanliness and timeliness of cleaning guest rooms
• Update room status to manager periodically throughout the day
• Pickup lost and found items in rooms and gives them to the Housekeeping Office to be logged in Opera
• Perform Housekeeping or Laundry duties as needed
• Resolve guest concerns, quickly, professionally, and effectively

• High school diploma or equivalent
• Up to 6 months of experience in a Housekeeping department or related field
• Supervisory experience required
• Exceptional work ethic, attendance, and attention to detail
• Must have the ability to repeatedly bend/stoop, squat, kneel, climb stairs, push/pull and reach above shoulder level throughout the shift
• Must be able to carry and lift up to 25 lbs
• Must be able to work nights, weekends, holidays, and other shifts as necessary

Why work with us?

• Pay Range: $20.00- $23.00/hr based on experience
• Comprehensive benefits package including
  • Health Insurance: Medical, dental, vision
  • Retirement Plan: 401k with company match
  • Paid Time Off: 15 days of vacation, 11 holidays, 7 sick days, plus Bereavement and Jury Duty pay
• Bonus eligible
• Non-Exempt: Overtime pay eligible
• FREE admission to Great Escape and other Six Flags properties!
• FREE tickets and discounts to local attractions!
• FREE tickets for friends & family!
• Discounts on passes, food, and merchandise