Account Operations Associate- ON SITE

Job Description

Job Description

TEKsystems is hiring a Account Operations Associate to work ON SITE for a financial client located in Albany, NY .

This position would interview right away and would start within the next couple weeks!

Job Description

-Build internal customer loyalty utilizing courtesy and friendliness, resolve service issues in a prompt and professional manner, within established policies and procedures and utilizing knowledge of process and systems providing accurate and complete information

-Respond to all inquiries from internal customers seeking assistance and provide general information regarding payouts, payments/deposits, file research, etc

-At all times maintain a high degree of processing accuracy and member information confidentiality

-Adhere to all internal and external member service standards, providing e􀆯ective member service to both internal and external customers

-Receive and check in fraud cases daily, capturing case data to use in the review and analysis for emerging trends

-Opening/blocking cards, expediting cards, pulling and redirecting or destroying cards as needed in accordance to the particular card program and applicable procedures and guidelines

-Provide and embrace ideas and suggestions for continuous improvement

Qualifications

MUST HAVE 1-2 years of RECENT call center experience

Bank teller experience welcomed as well

Financial experience a plus

Ability to learn new systems efficiently

Able to handle a fast-paced environment and able to multi-task

Hours

Monday- Friday- 8:30am- 5:00pm-- 40-hour work week paid out

Pay

$19-20/hr. (based off experience)

If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible! Looking forward to connecting!

Pay and Benefits

The pay range for this position is $17.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Albany,NY.

Application Deadline

This position is anticipated to close on Aug 12, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.