General Manager

Role Overview:

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

Sodexo's Campus Segment is seeking a General Manager 1- Conference Center for Conference and Events at Hobart and William Smith Colleges, located in Geneva, NY . As the senior-most leader for this one-client account, the General Manager plans, organizes, staffs, and directs a wide range of services including sales and marketing, conference services, food and beverage, front office, housekeeping, laundry, transportation, engineering, conference planning, audiovisual technology, accounting and finance, and human resources.

This role manages the client relationship daily, ensures customer satisfaction, maintains strong public relations, and leads through a team of managers while ensuring accountability for the contract.

Located on the shore of Seneca Lake in the Finger Lakes wine region, Events on Seneca offers a premier conference, wedding, and event destination with unique housing accommodations, diverse event spaces, top-notch dining services, and facilities equipped with the latest technology. Nearby attractions include New York State Parks, fishing, boating, hiking and biking trails, public golf courses, and the Finger Lakes wine trails.

What You'll Do:

• Direct all contract management service operations for Conference and Events, including meeting management and external guest lodging

• Plan, organize, staff, and lead multiple service areas:

  • Sales & marketing

  • Conference services

  • Food & beverage

  • Front office & guest services

  • Housekeeping & laundry

  • Transportation & engineering

  • Audiovisual technology

  • Accounting & finance

  • Human resources and management team development

• Manage daily client relationships, ensuring customer satisfaction and strong public relations

• Oversee managers and staff, ensuring contract compliance

• Drive sales and revenue initiatives

• Manage overall business operations, resource allocation, and operational standards

• Lead communication processes and ensure alignment with Sodexo procedures

What We Offer:

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring:

Competencies

• Budget alignment & financial acumen

• Business development

• External awareness & market intelligence

• Guest relations knowledge

• Interpersonal relations

• Operations standards knowledge

• Resource allocation

• Self-development

• Talent management & development

• Communication skills

Ideal Candidate Experience

• Oversight of day-to-day operations and delivery of high-quality service

• Experience selling events

• Achieving company and client financial targets and goals

• Developing and maintaining client and customer relationships

• Developing, updating, and executing strategic plans

• Creating a positive environment and exceeding established standards

Who We Are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements:

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 5 years

Minimum Functional Experience - 5 years of work experience in hospitality services including hotel management, conference center services, food services, etc.