Guest Services Coordinator

Position Overview

Provide an exemplary customer experience by maintaining efficient and effective support in all store Operations functions as needed, including but not limited to: Shipping/Receiving, Stock Room, Cash Office and operational Administrative duties.

Essential Duties & Responsibilities

• Maintain all supplies for Office and Facilities needs and Grooming products for associates.
• Work with Accounts Payable to make sure all invoices are approved correctly and promptly.
• Partner on Shrink Reduction Plan, providing support in upkeep and execution by demonstrating knowledge of shrinkage control and Company regulations on how to handle problems and reporting of violations.
• Coordinate the Accessories repair service process through the external vendor.
• Coordinate the engraving and embossing services.
• Provide support with inventory preparation and execution.
• Partner to assess store processes and procedures, ensuring maximum efficiency and effectiveness. Provide suggestions and solutions when appropriate.
• Ensure that incoming and outgoing merchandise are processed according to company regulations and standards.
• Demonstrate the ability to read and execute transfer documents, shipping documents, alternation documents, inventory count sheets, UPS/FED-EX documents, sales tickets, vendor packing slips, invoices and other support-related documents.
• Execute accurate and effective Cash Office processes and ensures Cash Office is complaint on POS audit section.
• Responsible for the control and replenishment of supplies as requested by the General and Department Manager.
• Demonstrate a true passion and respect for the product.
• Exhibit pride through positive demeanor, body language and personal presentation.
• Demonstrate professional etiquette through integrity, honesty and respect for others.

Experience, Skills & Knowledge

• Minimum of 2 years of Retail Operations Experience in a support, customer service, or sales capacity
• Strong working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint. Strong technical skills with the ability to learn new systems easily
• Strong time management skills with the ability to multi-task and prioritize effectively
• Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company
• Collaborative team player willing to partner with and support all departments
• Strong communication and interpersonal skills
• Must be able to work shift standing and walking and able to lift approx. 20 lbs
• Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.