Customer Success Manager (Enterprise)- NY

Anyword
New York, NY

Are you excited about generative AI that actually moves the needle ?

Do you love working directly with customers and helping them win?

If so— we’d love to meet you.

At Anyword , we’re building a platform that helps AI close the loop between content creation and real business outcomes for marketers. Our customers don’t just create content that sounds good—they create content that performs . And we’re looking for a Customer Success Manager to help enterprise marketing teams unlock that value every day.

🌟 Who We Are

We’re a team of curious, driven doers from diverse backgrounds, united by a passion for AI, innovation, and impact .

We believe in:

  • Continuous personal growth
  • Taking ownership and caring deeply about our work
  • Striving to be world-class in everything we do

💡 The Opportunity

We’re growing fast—and we’re just getting started.

As a Customer Success Manager , you’ll join a small, high-impact team that moves quickly and thinks strategically. You’ll work closely with some of our most important customers, support the rollout of new products, and play a key role in shaping how Anyword scales.

This is more than a support role. You’ll:

  • Solve real customer problems
  • Build long-term, scalable solutions
  • Influence processes, products, and features
  • Help define the future of Customer Success at Anyword

If you have a growth mindset , love ownership, and thrive in fast-moving environments—this role is for you.

🛠 What You’ll Do

  • Help customers succeed at every level: technical, business, and product
  • Serve as the main point of contact and trusted advisor for your customers
  • Deliver excellent support while deeply understanding customer needs and goals
  • Train and consult customers on how to best integrate Anyword into their workflows
  • Work closely with Product and Marketing to drive engagement and success for top accounts
  • Identify customers with growth and expansion potential
  • Maintain and evolve customer knowledge bases and documentation
  • Analyze customer usage data to identify risks, opportunities, and insights
  • Share customer feedback internally to influence product and process improvements
  • Use data to clearly demonstrate Anyword’s impact on customer performance
  • Experiment, move fast, and fail forward —we encourage testing new ideas

✅ What We’re Looking For

  • BA/BS degree
  • 3+ years in a customer-facing role at a SaaS company (must)
  • Excellent verbal and written English communication skills
  • Strong analytical and problem-solving abilities
  • Strong Excel skills (pivot tables, basic formulas, VLOOKUP)
  • Ability to execute independently, resourcefully, and quickly
  • High level of ownership, dedication, and drive
  • Exceptional multitasking skills

Nice to have (but not required):

  • Basic SQL knowledge
  • Experience with HubSpot (or similar CRM)
  • Experience with Tableau or other BI tools
  • Previous data analysis experience

🚀 Why Join Anyword?

  • Work on cutting-edge AI with real business impact
  • Be part of a fast-growing company at a pivotal stage
  • Have real ownership and influence from day one
  • Learn, grow, and scale your career alongside an exceptional team

**Pay- 110,000-120,000 annually

REQUIREMENTS

None
Posted 2026-01-21

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