Client Relations Associate

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Hand and Stone Massage and Facial Spa, located in MELVILLE is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

If you are:

· Passionate about customer service

· Motivated by success.

· Interested in Beauty, Health, and Wellness

Then we want to meet you ! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude!

What We Offer:

Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model!

Contests - We give a friendly competition! Put your sales and customer service skills to the test!

Career Growth -You have the potential for rapid promotions, including management roles, based on performance

.Ongoing Training -We are ALWAYS learning and improving.

Flexible Hours - FULL TIME NEEDED

Positive and Professional Work Environment There is no “I” in team! We work together to meet the goals of the spa and have fun, while being professional

Employee Discounts -Who wouldn't want discounts on products, services, AND gift cards?

How You Contribute to Success:

Meet membership sales goals - commission experience helpful but not necessary.

Build client and member relationships to educate on options tailored to their needs.

Detailed knowledge of the menu of services -don't worry, we'll train you!

• Excellent customer service to members and guests

Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.

Effectively communicate sales, promotions, and service options with clients

Uphold spa cleanliness standards

· Bring a positive can-do attitude! At the front desk, you are the first impression of the spa!

Answer phones, schedule appointments, and file documents

Perform various other duties as assigned

Qualifications:

· High School Diploma or Equivalent

· 18 years old or older please

· Strong organization and attention to detail

· Team player with the ability to work independently with minimal supervision.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee. Company Overview

Hand & Stone Massage and Facial Spa is dedicated to providing professional massage, facial, and hair removal services tailored to individual needs. Open seven days a week with extended hours, we strive to make quality spa experiences accessible and affordable for everyone.

Summary

As a Spa Sales Associate at Hand & Stone Massage and Facial Spa, you will play a vital role in enhancing the client experience by promoting our services and products. Your contributions will help clients look and feel their best while supporting our mission of delivering professional service at affordable prices.

Responsibilities

• Engage with clients to understand their needs and recommend appropriate services.
• Promote spa services through effective upselling techniques.
• Handle cash transactions accurately and efficiently.
• Maintain product displays and ensure stock levels are adequate.
• Provide product demonstrations to educate clients on available options.
• Answer phone calls with professionalism and provide information about services offered.
• Assist in maintaining a clean and welcoming environment for clients.

Requirements

• Proven experience in sales or retail, preferably in the spa or wellness industry.
• Strong upselling skills with a focus on customer satisfaction.
• Excellent communication skills, both verbal and written.
• Basic math skills for handling transactions accurately.
• Ability to work flexible hours, including weekends.

If you are passionate about health and wellness and have a knack for sales, we invite you to apply today to join our team at Hand & Stone Massage and Facial Spa!

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Huntington Station, NY 11746 (Preferred)

Ability to Relocate:

• Huntington Station, NY 11746: Relocate before starting work (Preferred)

Work Location: In person