Program Manager IV

A highly skilled and detail-oriented Program Manager is needed to join our team. The ideal candidate will have a proven ability to streamline agency operations and drive strategic initiatives across multiple functions. This role requires expertise in managing agency payouts and invoicing, ensuring data accuracy, and facilitating timely payments while resolving partner management issues efficiently.

The successful candidate will oversee agency contracts and purchase requests, support contract amendments, and maintain comprehensive process documentation to ensure compliance and operational excellence. Additionally, experience in sourcing and onboarding new agencies, conducting performance evaluations, and managing vendor relationships is essential. A proactive leader with a passion for optimizing workflows, fostering strong partnerships, and delivering impactful results will thrive in this position, leading our programs with professionalism and strategic insight.

Responsibilities:

• Agency Payouts & Invoicing: Oversee the accuracy and maintenance of the agency payouts dashboard, ensuring all data is current and correct. Resolve partner management issues and approve invoices to facilitate timely payments.
• Agency Contracts & Purchase Requests: Manage purchase request approvals and support contract amendments, such as changes to payment structure or extensions. Maintain and update process documentation to ensure compliance and efficiency.
• Agency Recruitment & Onboarding: Source new agencies and manage communications throughout the recruitment process. Coordinate contract drafting and onboarding activities with legal, deal, and sourcing teams to ensure a smooth transition.
• Performance Evaluations & Offboarding: Ensure monthly agency performance evaluations are completed on schedule. Oversee the offboarding process and keep related documentation up to date for compliance and future reference.
• Program Compliance: Coordinate with legal teams to review terms and conditions and manage submissions for program changes. Oversee payout operations to ensure creators are compensated accurately and promptly.
• Contest Operations: Support contest strategy and execution, including vendor management and resource planning. Collaborate with stakeholders to ensure contests are well-organized, meet business objectives, and are delivered on time.
• Vendor Operations: Review agency tracker for contract renewals and invoice approvals, ensuring all vendor relationships are properly managed. Process monthly accruals and contribute to vendor contract strategy and forecasting.

Qualifications:

• Minimum 5 years of experience in program management, operations, or a related field.
• Proven experience managing contracts, purchase requests, and financial operations (including invoice approvals and payouts).
• Demonstrated experience overseeing agencies or vendors responsible for project delivery, including setting clear expectations, monitoring progress, resolving issues, and ensuring projects are completed on time and within scope.
• Strong communication and collaboration skills, with experience working with cross-functional teams.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.

Benefits:

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities:

• Participate in OP monthly team meetings and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.

About us:
OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields - including AI, cybersecurity, enterprise architecture, and beyond. Our most valuable asset is our people: dynamic, creative thinkers who are passionate about doing quality work. As a member of the OP team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & education. An ideal OP team member is a technology leader with a proven track record of technical excellence and a strong focus on process and methodology.