Case Manager

JOB SUMMARY:

The Case Manager provides individualized support and advocacy to individuals through assessment, counseling, goal planning, and connection to community resources. The Case Manager works to promote stability and self-sufficiency for participants by addressing needs in areas such as housing, employment, healthcare, education, and family well-being.

Essential Duties and Responsibilities

Client Support & Case Management

• Conduct client intakes, assessments, and goal plans using a strength-based approach to identify barriers and opportunities in housing, employment, education, health, and family dynamics.
• Develop, implement, and monitor individualized service plans with measurable goals; update plans regularly to reflect client progress.
• Provide crisis intervention and counseling to clients in need of immediate support, following trauma-informed care principles.
• Advocate for clients to access appropriate community services, public benefits, and resources.
• Conduct home visits and in-office meetings to monitor progress, ensure safety, and encourage adherence to program expectations.
• Maintain accurate case documentation, progress notes, and reports in the agency’s database in compliance with contractual and regulatory requirements.

Program Administration & Compliance

• Complete timely data entry and reporting for all contracts
• Track monthly outcomes and develop annual work plans for assigned households and program areas.
• Participate in after-hours on-call crisis rotation as scheduled (typically every two weeks).
• Monitor client housing conditions and compliance with program rules, including timely rent payments, cleanliness, and safety.
• Assist with organizing and facilitating tenant meetings, group activities, and educational workshops to promote self-sufficiency and empowerment.

Collaboration & Communication

• Coordinate referrals and service delivery with internal programs and community partners.
• Attend staff meetings, in-service training, and external workshops to maintain current knowledge of community resources and case management best practices.
• Prepare written reports, correspondence, and presentations as required by the supervisor or funding agencies.
• Maintain strict confidentiality and adhere to all RECAP policies, procedures, and professional ethics standards.

Qualifications and Skills

• Associate’s degree in Human Services, Social Work, Psychology, Sociology, or related field; or equivalent relevant experience.
• Minimum of two (2) years’ experience in case management, social services, or human service delivery.
• Knowledge of community resources, entitlement programs, and the social service system.
• Strong communication, organizational, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment with professionalism and discretion.
• Competency in Microsoft Word, Excel, and Outlook; experience with case management databases preferred.
• Valid driver’s license and reliable vehicle required; must be willing to travel within Orange County.
• Bilingual English/Spanish strongly preferred.

Core Competencies

· Commitment to RECAP’s mission of helping people, changing lives.

· Demonstrated empathy and respect for diverse populations.

· Strong problem-solving, advocacy, and conflict-resolution skills.

· Flexibility, reliability, and sound judgment under pressure.

· Collaborative approach and team-oriented mindset.