Customer Service Specialist
Job Description
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Currently a backlog of 800 open tickets (normally less than 100)
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Talk with customers on the phone
Identify issues and then solve the problem and document it
Pay rate varies from 24-32/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
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SQL/database knowledge
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Technical background
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Level 3 help desk experience - strong communication, troubleshooting expertise, basic problem solving skills, etc.
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Triage knowledge Zendesk exp
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