Healthcare Customer Care Specialist

É muito mais que um trabalho

Como membro da equipa de Freight Forwarding da Kuehne+Nagel, terás um papel fundamental no transporte de mercadorias, na otimização de processos e no cumprimento das promessas feitas aos nossos clientes. Ao transportares medicamentos, brinquedos e peças essenciais de maquinaria, não estás apenas a entregar bens, estás a tornar possíveis pequenos e grandes momentos para pessoas em todo o mundo. Na Kuehne+Nagel, o teu contributo conta mais do que podes imaginar.

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As the Air Operations Heathcare Customer Care Specialist you are responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners. Specifically, the Air Operations Heathcare Customer Care Specialist will be part of a team responsible for coordinating transport activities by: executing the necessary bookings with our partners, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc).

How you create impact

• Track and trace shipments thru alarm management and checkpoint verification at key milestones
• Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of
  QuickSTAT customers are being satisfied consistently
• To work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business
  Development (BD) team to ensure maximum client satisfaction
• To identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service
  Ensure compliance with company policies and procedures
• Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers
• Ensure compliance with all required training certifications
• Report to Air Logistics Healthcare Operational Care Specialist

What we would like you to bring

• Associate's degree or equivalent experience
• 1+ year of experience in logistics or Call Center Customer Service
• Must be able to type 30+ WPM

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Quick we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $20 and $23. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Quick reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AH1

Quick participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Quem somos

A logística molda a nossa vida quotidiana – desde os produtos que consumimos até os cuidados de saúde dos quais dependemos. Na Kuehne+Nagel, o seu trabalho vai além da logística; ele torna possíveis momentos comuns e especiais na vida das pessoas em todo mundo.

Como líder global com uma herança sólida e uma visão para impulsionar o mundo, oferecemos um ambiente seguro e estável onde a sua carreira pode realmente fazer a diferença. Seja ajudando a entregar medicamentos que salvam vidas, desenvolvendo soluções de transporte sustentáveis ou apoiando as nossas comunidades locais, a sua carreira contribuirá para muito mais do que você pode imaginar.

Recomendamos às agências de recrutamento que se abstenham de enviar perfis não solicitados. Qualquer apresentação de perfis sem um acordo prévio assinado será considerada nossa propriedade, e não serão pagos quaisquer honorários.