Client Relations Specialist

Job Description

Job Description

Join Our Team at VIP Automotive Group – A Proud Member of VIP Automotive Group!

VIP Automotive Group of Long Island is recognized for its outstanding leadership and customer-first approach. We offer a professional work environment, ongoing training, and the opportunity to grow with one of Long Island’s most successful auto groups.

At VIP, our goal is to create unmatched value and experiences for every customer, setting us apart from the competition. Our mission is to lead in automotive sales and service by empowering our team to deliver memorable customer experiences.

Our employees thrive in a positive workplace with continuous training and opportunities for career advancement within the organization.

Click the link below to learn more about our group and dealership:
VIP Automotive Group

Schedule - 5-day work week
4 days during week with one weekend day

Job Overview:
We are seeking a Client Relations Specialist to engage with online customers, respond to inquiries, and drive sales through effective communication. The ideal candidate will have strong interpersonal skills, product knowledge, and a proactive approach to customer service.

• Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, or by e-mail
• Has thorough knowledge of all dealership products and services.
• Directs customers to product information resources, including those available on the Internet.
• Assists customers in selecting a vehicle.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Checks e-mail frequently and respond to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Handles all Internet sales inquiries professionally
• Acts as liaison with any services the dealership uses to promote its site or advertise.
• Maintains an ongoing customer database to capture repeat business.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Attends product and sales training as requested by management.
• Attends meetings.
• Be on time, every day, well groomed and well dressed, awake and alert with a good attitude; ready to conduct business
• Maintains professional appearance.

• Manufacturer training (preferred).

• Strong product knowledge and willingness to learn.

• Excellent communication and customer service skills.

• Ability to work in a fast-paced environment.

• Salary: $45,000.00- $50,000.00 plus inclusive of commission and bonuses

• Comprehensive Benefits Package:

  • Medical and Dental Insurance

  • 401(k) Retirement Plan

  • Employee Discounts on Vehicles, Parts, and Service

  • Paid Time Off

  • Supplemental Benefits (Short-Term & Long-Term Disability, Supplemental Life Insurance)

  • Employee Recognition Programs

  • Career Growth & Professional Development Opportunities

• Monday to Friday

• Weekend availability required

If you're looking for a career with growth potential in a dynamic and supportive environment, apply today!