A/R Representative

Job Description

Job Description

Position Overview:

The Fully Remote Accounts Receivable (A/R) Representative is responsible for managing the organization's incoming payments, ensuring accurate billing, and maintaining customer accounts for the ABA services provided. This role plays a crucial part in maintaining cash flow and ensuring financial transactions are recorded accurately in accordance with organizational policies and procedures.

Key Responsibilities:

• Billing and Invoicing:

  • Generate and send accurate invoices to clients based on ABA services rendered.

  • Ensure all billing documentation is in compliance with client agreements, insurance requirements, and payment terms.

  • Coordinate with billing managers or clinical teams to clarify service details if needed.

• Accounts Management:

  • Maintain and update accounts receivable records for clients, tracking payment history and outstanding balances.

  • Ensure proper categorization of charges and payments, identifying discrepancies and resolving issues.

  • Respond to client inquiries related to account balances, billing issues, and payment disputes.

• Payment Processing:

  • Record and post payments to client accounts, including insurance and self-payments.

  • Reconcile discrepancies in payment records, working with insurance companies, clients, and internal departments as needed.

  • Prepare and process refunds for overpayments when necessary.

• Collection Activities:

  • Follow up with clients and insurance companies regarding overdue accounts and outstanding balances.

  • Initiate collections efforts through phone calls, emails, and written communication in accordance with company policies.

  • Work with clients to set up payment plans or settlement agreements when applicable.

• Reporting and Reconciliation:

  • Prepare regular accounts receivable reports, including aging reports and outstanding balances.

  • Provide insights to management regarding overdue accounts, trends in payments, and overall account health.

  • Reconcile accounts receivable ledgers to ensure accurate financial reporting.

• Collaboration with Other Departments:

  • Work closely with the insurance verification and billing teams to ensure correct insurance coding and claim submissions.

  • Collaborate with the clinical team to ensure accurate documentation for billing purposes.

  • Communicate with finance and management teams to improve billing practices and streamline payment processes.

• Compliance and Documentation:

  • Ensure all practices are compliant with relevant healthcare regulations, including HIPAA and insurance industry standards.

  • Maintain confidentiality of client financial information at all times.

  • Stay up to date with changes in billing codes, insurance policies, and industry best practices.

Qualifications:

• Education: High school diploma or equivalent required; associate degree or higher in Accounting, Finance, or related field preferred.

• Experience: Minimum of 2 years in accounts receivable, billing, or collections, preferably in a healthcare or behavioral health setting.

• Skills:

  • Strong understanding of accounts receivable processes and billing practices.

  • Knowledge of insurance billing (particularly in ABA therapy services or healthcare) is highly preferred.

  • Proficient in MS Office Suite (Excel, Word, Outlook); experience with accounting software (e.g., QuickBooks, NetSuite, etc.) is a plus.

  • Excellent communication skills, both verbal and written.

  • Detail-oriented with strong organizational and problem-solving skills.

  • Ability to handle confidential and sensitive information with integrity.

Preferred Skills:

• Familiarity with ABA therapy billing codes, CPT codes, and insurance claim procedures.

• Experience with electronic billing platforms and insurance portals.

• Ability to work effectively in a team-oriented environment.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?