Senior Associate, Product Manager - Delegated Experiences and Agentic AI - Trust & Security

Job Description

Unleash your expertise in product development and optimization at JPMorganChase, where you’ll turn insights into impactful product outcomes. You’ll grow your skills through close partnership with product and technology teams while delivering meaningful improvements for customers.

As a Senior Associate, Product Manager - Delegated Experiences and Agentic AI in Trust and Security, you drive product work from strategy to execution by translating customer and business needs into clear requirements and coordinated delivery. You partner across disciplines to manage dependencies, prioritize outcomes, and ensure features are delivered with quality and readiness. You use data, user feedback, and structured discovery to continuously improve the product experience.

Job responsibilities

• Partner with the Product Manager to identify product opportunities through user research, discovery, and customer feedback
• Assess upstream and downstream impacts of new features on the end-to-end product experience
• Support journey mapping, market analysis, and discovery activities to inform the product roadmap
• Analyze and monitor product and delivery metrics across time, cost, quality, and outcomes throughout the development lifecycle
• Write clear requirements, epics, and user stories to enable effective build and delivery
• Facilitate technical and non-technical discussions with cross-functional delivery teams to implement features
• Partner with quality assurance teams on end-to-end testing, user acceptance testing, and post-release validation
• Drive prioritization and problem-solving across teams, balancing speed, scalability, quality, and business readiness
• Promote consistent practices for product management, product development, release management, and user support

Required qualifications, capabilities, and skills

• 3 years of experience in product management or product delivery within a software development environment
• Knowledge of the product development lifecycle, including discovery, requirements definition, and delivery
• Experience defining and managing product lifecycle activities from inception through production release
• Experience translating needs into epics, user stories, and acceptance criteria
• Experience using agile delivery and issue-tracking tools (for example, Jira, Figma, or similar tools)
• Ability to analyze product and delivery metrics to inform prioritization and continuous improvement
• Experience partnering with engineering and product stakeholders to manage dependencies and delivery risks
• Experience supporting product demonstrations for stakeholder alignment and decision-making
• Domain knowledge in authentication, authorization, and identity lifecycle management

Preferred qualifications, capabilities, and skills

• Hands-on experience with OAuth 2.0 and OpenID Connect
• Experience with conversational AI interactions and agentic AI solutions
• Experience with public APIs and dynamic or risk-based assessment approaches
• Experience working on API-based products
• AWS certification or equivalent cloud credentials

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.