Bloomingdale's Elevated Selling Operations Assistant
- Support preparing and maintain Personal Shopping appointment spaces to luxury presentation standards.
- Support resetting appointment suites and common spaces throughout the day.
- Partner with Concierge on day-of appointment planning and client arrival preparation.
- Receive, unpack, steam and prepare merchandise prior to appointments.
- Execute premium gift wrapping and presentation standards for client purchases.
- Pack and ship client purchases while maintaining Bloomingdale's luxury presentation standards.
- Create UPS, courier and return shipping labels.
- Share UPS, courier and return shipping labels to the appropriate seller/assistant.
- Coordinate same-day messenger and courier deliveries.
- Coordinate residential deliveries and specialized client pickups.
- Coordinate Brinks transfers and other secure merchandise movements.
- Process Marketplace returns and shipping documentation.
- Track outgoing shipments and support delivery follow-up as needed.
- Process go-backs promptly and accurately.
- Remove and replace security sensors and vendor hangers before and after client appointments.
- Receive incoming Personal Shopping/Stylists merchandise shipments.
- Unpack, inspect and prepare merchandise for selling.
- Coordinate merchandise setup for in-residency events, pop-ups and consignment experiences.
- Clear, organize and audit merchandise holds to ensure accuracy and accountability.
- Maintain organization and cleanliness of packing rooms and back-of-house workspaces.
- Monitor operational standards and communicate housekeeping needs.
- Maintain inventory of shipping, packaging and hospitality supplies.
- Order operational supplies as needed.
- Support continuous operational improvements that enhance efficiency and elevate the client experience.
- Partner closely with Personal Shoppers to support daily selling activities.
- Collaborate with Concierge, Studio Services, Store Operations and Asset Protection to execute operational priorities.
- Communicate proactively regarding operational issues, shipment status and merchandise movement.
- Support special events and elevated client experiences as business needs require.
- Strong organizational and time management skills.
- Ability to prioritize multiple tasks in a fast-paced luxury retail environment.
- Exceptional attention to detail.
- Excellent verbal communication and interpersonal skills.
- Customer-first mindset with a passion for luxury service.
- Ability to work collaboratively across multiple business partners.
- Comfortable lifting, unpacking, moving and preparing merchandise.
- Flexible schedule based on business needs.
- Experience in luxury retail, personal shopping, operations or fulfillment.
- Experience with shipping systems, inventory movement or merchandise handling.
- Knowledge of luxury presentation and hospitality standards.
- Appointments are fully prepared and client-ready before scheduled arrival.
- Client shipments are processed accurately and on time.
- Merchandise movement and returns are completed with urgency and precision.
- Operational spaces consistently meet Bloomingdale's presentation standards.
- Hospitality and client experience standards are executed without exception.
- Personal Shoppers are enabled to maximize selling time by minimizing operational workload.
- Prolonged periods of sitting, with occasional standing and walking
- Ability to bend, reach, hear, and communicate as needed
- Continuous use of computers and standard office equipment
- Ability to lift and move up to 25 lbs. as required
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