Call Center Representative - Healthcare - (Bilingual English/Spanish) - 25-32329

Job Title: Call Center Representative - Healthcare - (Bilingual English/Spanish)

Location: Bronx, NY 10452

Assignment Type: 14-Week Contract

Shift: Day Shift | 40 Hours per Week

Pay Rate: Up to $34 per hour

Position Overview

"Navitas Healthcare, LLC" is seeking a professional and customer-focused Call Center Representative for a 14-week contract assignment in Bronx, NY. The ideal candidate will have strong communication skills, bilingual fluency in English and Spanish (facility requirement), and prior call center experience. This role involves handling inbound and outbound calls while maintaining a high level of customer satisfaction and service excellence.

Schedule Details

• 9:00 AM – 5:00 PM (Primary Shift)

• 40 hours per week

• 5 days per week

• Flexibility to work 11:00 AM – 7:00 PM as needed

• Some Saturdays required (8:00 AM – 4:00 PM)

Key Responsibilities

• Manage incoming and outgoing customer service calls

• Address inquiries and resolve concerns in a professional and timely manner

• Provide service-related or technical support as required

• Accurately document all customer interactions in internal systems

• Identify customer needs and offer effective solutions

• Maintain high standards of customer satisfaction and professionalism

• Complete additional duties as assigned

Required Qualifications

• Minimum of 2 years of call center experience

• Bilingual in English and Spanish (required)

• High School Diploma or GED

• Strong verbal and written communication skills

• Excellent active listening and interpersonal skills

• Effective problem-solving abilities

• Comfortable handling high call volumes

• Proficient with computers and data entry systems

For more details contact at [email protected] or Call / Text at 516-862-1169.

About Navitas Healthcare, LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.