General Manager

Job Description

Job Description

Now Serving These Benefits:

• Paid vacation and sick time
  
• Weekly pay through direct deposit
  
• Shift meal stipend and off-duty discounts for you and your family
  
• An energetic, collaborative, and positive work environment
• A thorough 4-week training and development program
  
• Weekly 1-on-1s with a member of our operations team where you will review the performance of the store, your team, and yourself

• Let’s get our hands dirty: Work side by side with the team frying chicken, greeting guests, and modeling Wings Over standards, values, and behaviors
• Manages with integrity, honesty, and knowledge that promotes the culture, values, and mission of Wings Over
• Monitors and manages store staffing levels, recruiting, and hiring using scheduling, coaching, and hands-on management to achieve operational excellence
• Analyzes reports such as COGs, inventory, and labor to identify and address trends and issues affecting in-store performance
• Ensures food safety by leading disciplined execution in FOH and BOH, following health, safety, and sanitation guidelines
• Serves a consistent product and service by providing proper team training and giving regular feedback
• Resolves conflicts promptly in a thoughtful, empathetic, and fair manner
• Participates in the community by identifying partnerships, joining community events, and engaging our neighbors
• Other related duties as assigned

• Two (2) years of management experience
• Three (3) years of food service experience (line-level or management); At least one (1) of those years in fast-casual/QSR
• Serv-Safe/equivlent Certified
• Flexible schedule- available nights, holidays, and weekends
• Passionate about food and guest service
• Able to manage store operations independently
• Able to communicate clearly and concisely
• Able to appropriately handle confidential/sensitive information
• Proactive in identifying problems and implementing solutions
• Inspired to drive the growth of your team members and yourself
• Calm and collected in moments of pressure
• Flexible and open-minded: able to propose changes and implement new programs introduced by others or created in-house
• Able to lift 50 pounds and can stand for prolonged periods of time
• Valid driver’s license and current insurance
• Legal US work authorization

Fly With Us:

For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders. Join us on our journey to create gold standard experiences that leave everyone happier than before they interacted with us!