Front of House Director

Front of House Director

Chick-fil-A Brockport | Brockport, NY

Full-Time | Hourly - $21.00-$25.00 Depending on experience

About the Business

Chick-fil-A Brockport is a quick-service restaurant opening later this year in Brockport, NY. Our vision is \To

be a daily inspiration for good.\ We live this out by \Warming Hearts, Filling Bellies, and Changing Lives\ - all

within the context of delivering a world-class guest experience through \Winning Hearts Every Day.\

Job Overview

The Front of House Director is a high level leadership position in the restaurant underneath the

Owner/Operator. This full-time role is responsible for leading all aspects of front of house operations,

including team performance, guest experience, quality and food safety, speed of service, and overall daily

execution.

This role sits on the senior leadership team and carries significant influence over the culture, performance,

and long-term growth of the business. It requires high emotional intelligence, deep personal investment, and

an unwavering commitment to our values, excellence, and care.

The Front of House Director is a very operationally involved role - it's a hands-on leadership position that will require intense

physical and mental engagement, especially during the grand opening and early operational season. This

person must thrive in a dynamic, fast-paced environment, able to lead from the front with clarity, urgency, and

humility.

Key Responsibilities

Operational Leadership

- Lead daily execution across Front of House, Drive-Thru, Cash Management and Dining Room

- Ensure operational excellence in speed, accuracy, hospitality, and cleanliness

- Maintain and uphold Chick-fil-A's food safety and quality standards

- Ensure 100% adherence to Chick-fil-A recipes, systems, and procedures

- Drive continuous improvement through team coaching and accountability

Team Development

- Coach and support Shift Leaders and Team Members during all shifts- Model and teach performance expectations for all positions

- Support the selection, training, and development of new leaders

- Foster a culture of care, excellence, and team unity

Strategic Planning & Execution

- Identify and implement systems to support sustainable growth

- Lead operational readiness for grand opening and promotional events

- Track performance metrics and create plans for improvement

- Collaborate with other Directors and the Owner/Operator on high-level decisions

Skills & Experience Required

- Minimum 1 year of Restaurant leadership experience

- Proven ability to lead and develop high-performing teams

- Demonstrated success in driving operational excellence

- Strong communication and decision-making skills

- Must be able to work on your feet for up to 10 hours at a time

- Experience leading during peak business periods preferred

Work Expectations & Requirements

- Full-time (40-60 hours/week, can be higher during grand opening season, and will settle at 40-50 on a regular basis after grand opening season)

- Complete availability and flexibility required - including nights, weekends, and holidays

- Must be able to operate in a high-stress, high-demand environment with poise and professionalism

- Must be a self-starter, adaptable, and resilient in the face of constant change

- Willingness to learn and uphold 100% of Chick-fil-A operational procedures

- Must be able to handle confidential and sensitive information responsibly

Compensation & Benefits

We invest deeply in our leaders, believing that healthy, supported individuals build exceptional teams.

- Wage: $21.00 - $25.00 (depending on experience)

- Bonus opportunities

- Paid time off

- 401(k) with employer match (upon eligibility)

- Medical, Dental, and Vision insurance (after 60 days)

- Leadership coaching (internal and external)- Flexible scheduling (within role demands)

- Opportunities for advancement

- Sundays off

- Scholarship opportunities

- Free meals during shifts

Resources Provided by Chick-fil-A Brockport

- Weekly 1-on-1 coaching with Owner/Operator Aaron Reynolds

- Comprehensive training in Chick-fil-A operational systems and leadership

- Full access to Chick-fil-A and store-level management resources

- Cross-functional collaboration with other Directors and departments

Opportunity

This is a rare and exciting opportunity to help launch a new Chick-fil-A location from the ground up. As the

Operations Director, you will have the chance to shape a team, culture, and business that inspires and

elevates the Brockport community. This role could be a life-changing career path - one that brings deep

purpose, leadership growth, and the chance to make a lasting impact.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.