Case Manager, Case Management Program

Job Description

Job Description

Position: Case Manager (Bilingual - Russian)
Location: Austin Street Site, Queens, NY
Status: Full-Time
Schedule: Monday through Friday, 9:00 AM – 5:00 PM (35 hours per week)
Compensation: $65,000 annually

Are you passionate about reaching new heights, teamwork, and making a meaningful contribution?
Queens Community House (QCH) is a multi-site nonprofit organization serving the diverse population of Queens through a broad network of programs for children and youth, adults and families, and older adults.

Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We are a modern interpretation of the traditional settlement house, bringing innovative leadership and a passion for social and economic justice to our work.

We welcome amazing individuals with diverse backgrounds and experiences who are inspired by our mission and motivated to make a lasting impact.

We are seeking a Case Manager with a strong commitment to social services and a passion for working with older adults. Case Management services play a vital role in assisting older individuals with functional impairments by helping them access appropriate services, benefits, and entitlements necessary to age safely at home while maintaining their quality of life.

The Case Manager is responsible for managing an average caseload of 70 older adults residing in Community Districts 4 and 6—which include Elmhurst, Corona, Forest Hills, and Rego Park . The Case Manager will deliver professional, timely, and culturally sensitive support while engaging clients to help them reach their fullest potential based on their abilities.

• Screen potential case management clients through the intake process; assess clients’ presenting issues such as personal and family adjustments, finances, and physical and mental impairments.
• Provide clients with accurate and appropriate information on services, benefits, and entitlements.
• Conduct in-home assessments and re-assessments to determine eligibility for and continuation of services.
• Identify and collaborate with clients’ informal supports to offer assistance and encourage ongoing efforts.
• Develop care plans that reflect culturally sensitive, efficient use of community resources.
• Serve as a liaison with external services and organizations; arrange for services, advocate, and intervene on behalf of clients.
• Maintain complete and accurate case records.
• Collaborate with colleagues and develop a working knowledge of all QCH services; make cross-department referrals as needed.
• Assist and support clients with the utilization of Supplemental Services Funds (identify need, assist with purchasing and delivery process).
• Participate in outreach efforts as needed.
• Attend NYC Department for the Aging and other training sessions to meet annual training requirements.
• Participate in staff development activities, including QCH’s annual Staff Development Day and regular staff meetings.
• Complete annual evaluations and engage in regular supervision.
• Work collaboratively and effectively as a member of the case management and QCH staff team.
• Perform other duties as assigned.

• Bachelor’s degree required and a minimum of two (2) years of experience working with older adults.
• Master’s degree required (MSW or related field such as social services, public administration, nursing, or public health).
• Bilingual – Russian required.
• Cultural competency and sensitivity to the diverse needs and characteristics of older adults.
• Knowledge of the communication needs of individuals with visual and/or hearing impairments.
• Strong multitasking skills and high energy level.
• Proficiency in computer applications; familiarity with the Senior Tracking, Analysis, and Reporting System ( STARS ) is a plus.
• Ability to handle sensitive and confidential information professionally.
• Strong attention to detail and organizational skills.
• Critical thinking and problem-solving abilities.
• Excellent interpersonal and communication skills with a strong customer service orientation.
• Proven track record of reliability and follow-through on assignments.

Queens Community House offers a competitive salary and a comprehensive benefits package , including:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Paid Family Leave
• 403(b) Retirement Plan
• Generous time off
• Specified Federal Holidays off
• Professional development, training, and networking opportunities

Additionally, QCH supplements the New York State Paid Family Leave benefit to ensure our team members receive full pay during their approved leave.

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws.

Drug-Free Workplace.