Administrative Assistant

Health & Wellness Department

Administrative Assistant

Part-Time Non-Union

STATEMENT OF THE JOB

Department: Health & Wellness Department

Reports To: Senior Director of Health & Wellness

Employment Type: Part-Time (19 hours per week)

Location: Commonpoint - Central Queens (67-09 108th St., Forest Hills, NY)

Potential Work Shift Options:

• Mondays, Tuesdays, Wednesdays, Thursdays from 9:00am-1:00pm
• Mondays from 2:00-7:00pm
• Fridays from 2:00-7:00pm
• Saturdays and Sundays (8:00am - 12:00pm, 12:00-5:00pm, 5:00-11:00pm)

The Administrative Assistant is a key role in the Health & Wellness Department at Central Queens. This individual is responsible for overseeing all administrative operations and ensuring a high standard of client service delivery. The role includes managing office systems, coordinating program registration, handling facility bookings, and supporting a smooth and efficient operation.

You will be the first point of contact for many families and community members, so a professional, warm, and solution-oriented demeanor is essential. This role requires strong organizational, communication, and leadership skills, along with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

Client Services & Registration

• Provide excellent customer service in person, by phone, and email.
• Process registrations for Aquatics, Sports, Dance, Personal Training, and seasonal camps.
• Assist with room and gym rental scheduling and payments.
• Maintain participant records, attendance, payments, and refunds.
• Set up program registrations in Salesforce and prepare attendance sheets.

Administrative & Marketing Support

• Support daily front desk operations and maintain an organized environment.
• Manage credits, refunds, and inventory of POS items (uniforms, swim caps, dance tickets).
• Assist with special events and community outreach.
• Help create flyers, update the website, and support social media posts.

Facility & Program Support

• Assist with rental coordination and contract processing.
• Provide administrative support to department leadership.
• Track program enrollment and prepare basic reports.
• Greet prospective members and give tours of the facility.

Qualifications

• Associate’s or Bachelor’s degree preferred; 3+ years administrative experience.
• Strong computer skills (Google Workspace, Salesforce/CRM platforms).
• Excellent customer service, communication, and organizational abilities.
• Familiarity with youth aquatics, sports, or dance programs is a plus.
• CPR/First Aid certification or willingness to obtain.

Other Duties:

Perform additional assignments as required to meet the evolving needs of the department.

Starting Salary:

$18.00-20.00 per hour based on experience

Location:

Central Queens: 67-09 108th St. Forest Hills, NY 11375

How to apply:

Please email a cover letter and résumé to Adam Ostroff, Senior Director, Health & Wellness, at [email protected]. Please indicate "Administrative Assistant/Office Manager" in the subject of the email.

Commonpoint is a community centric nonprofit, serving diverse audiences through every chapter of life, across the five boroughs and beyond. We offer a rich range of services through our vast network of professionals, social workers, and volunteers, giving people the tools and resources to connect and grow.At every stage and every age, regardless of disability or ability, people can look to Commonpoint to find care during a crisis, access opportunities to grow, and deepen their sense of connection to those around them. From summer camps and job training to food pantries and private pool clubs, Commonpoint is by your side. We are proud of our clients, partners, and team members who lift each other up, building relationships for a lifetime. Because being a part of Commonpoint is investing in a community where everyone is invited and welcome.