Guest Relations and Restaurant Manager

BRASS is a grand, modern New York brasserie: classic in structure, current in spirit, anchored by confident service, a strong dining room rhythm, and a deeply loyal guest base. Adjacent to it, The Tusk Bar is a cocktail-driven room with its own energy, pacing, and late-night personality.

Together, they operate as two distinct but connected experiences. The front door is the bridge between them, and a critical driver of flow, guest relationships, and revenue. This role plays a central part in shaping how guests experience both rooms from the moment they arrive.

The Role
We’re seeking a confident, hospitality-driven manager to lead our front door and guest relations function while serving as a hands-on floor manager during service .

This is a critical leadership position. The right candidate lives and breathes the reservation book and understands that pacing, first impressions, and guest relationships directly impact service quality and business performance. You should be exceptional on the door, warm, composed, decisive, and comfortable owning the room during high-pressure service.

What You’ll Do

Own the Book

• Take full ownership of reservations strategy across Resy, SevenRooms, OpenTable, and direct channels

• Manage pacing, inventory, notes, confirmations, waitlists, and walk-in flow with intention

• Actively push and optimize the book—identifying soft nights, opportunities, and strategies to grow covers

• Use guest data and booking behavior to build repeat visitation and long-term relationships

• Coordinate closely with dining room managers on section planning, pacing, and cover targets

Front Door & Guest Relations Leadership

• Lead, coach, and develop the host and guest relations team

• Be the face of the restaurant at the door—confident, calm, warm, and authoritative

• Oversee VIPs, regulars, and special guests with discretion and follow-through

• Handle guest communication across phones, email, and reservation platforms with professionalism

Floor Management & Service Execution

• Serve as a visible, hands-on floor manager during service

• Maintain flow, timing, and service standards across both rooms

• Communicate seamlessly with servers, bar, and kitchen leadership

• Support service recovery and guest satisfaction in real time

Sales, Growth & Events

• Field private dining and event inquiries and coordinate guest communication

• Partner with management on initiatives that drive sales, guest counts, and repeat visits

• Identify, cultivate, and retain high-value guests and regulars

Leadership & Accountability

• Train, mentor, and counsel front-of-house staff in accordance with company policies

• Support labor management within approved budgetary guidelines

• Ensure clear, consistent communication between guests and service teams

Who You Are

• A natural on the door—calm under pressure, decisive, and genuinely hospitable

• Fluent in reservation and guest-data platforms (Resy, SevenRooms, OpenTable)

• Strategic about the book—not reactive

• Highly organized with strong communication skills

• Comfortable leading from the floor, not the office

• Experienced in high-volume or high-expectation dining environments

This Role Is For Someone Who

• Treats the reservation book as a sales, pacing, and relationship-building tool

• Understands how the door impacts service quality, revenue, and culture

• Enjoys building real, long-term guest relationships

• Knows when to protect the room—and when to make the right exception

To apply:
Please send your resume and a brief note describing your experience managing reservations, driving covers, and building guest relationships.