Night Manager

Press space or enter keys to toggle section visibility

Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

The Carlyle, A Rosewood Hotel is looking for a highly motivated and experienced Night Manager. The ideal candidate will serve as the property Manager on Duty and direct all property operations during the overnight shift. This position ensures that the highest levels of hospitality and service are provided during the overnight shift and represents property management in resolving any guest or property related situation as well performing essential duties of the role.

Essential Duties and Responsibilities

• Ensures regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Attend required hotel meetings and conducting departmental pre-shift and monthly associate meetings
• Manages front desk and night audit day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
• Constantly monitor staff performance in all phases of service and job functions. Rectify any deficiencies with respective personnel to include all overnight associates on duty: front services, housekeeping, stewarding, culinary, In-Room Dining, PBX and Security

• Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc.
• Models the company’s culture, vision, mission and core values at all times.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.
• Interact and respond in a courteous and professional manner with all guests, associates and community members, inclusive of resolving all guest and associate challenges.

Required Skills

• Must be able to perform job functions with attention to detail, speed and accuracy
• Be a clear thinker, remaining calm and resolving problems using good judgement
• Knowledge of overall hotel operations, general business systems, and relevant hotel programs (OPERA, ADP, Birchstreet, MS Shift, HotSOS).
• Good working knowledge of all MS systems, Word, Excel, Power Point.
• Strong command of both spoken and written English with fluency in other languages preferred
• Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team
• Maintain confidentiality of guest information and pertinent hotel data
• Prior heavy exposure to Front office operations or night manager job duties.
• Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding

Qualifications

• Degree in Hotel Management or Business Administration or equivalent required.
• Required to have minimum 2 years previous experience in a similar capacity in a luxury or ultra-luxury hotel, preferably in a union environment.

ABOUT THE CARLYLE, A ROSEWOOD HOTEL

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

Competitive Benefits

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

Follow us on LinkedIn

Instagram: @RosewoodHotels

Salary Range $80,000-85,000