Director TAM, Customer Success Services

Job Description

This role will lead and manage delivery teams responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle's products especially products that fall under Oracle SaaS, OCI (IaaS, PaaS), GCP, AWS and Azure. You will act as a trusted technical leader and liaison between Customer and Oracle implementation, Support, and Development teams in implementing best practices to enhance the value of Oracle Products, both On Prem and Oracle Cloud for CSS customers.

Position Overview:

• Recruit, retain, develop, coach, motivate, and generally manage multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives.

• Create an environment providing team success today while developing new strategies for future growth.

• Establish a course of action specifically for Industrial Manufacturing and Automotive customers consuming Oracle Services.

• Serve as a client advocate providing guidance around product expertise and translate Customer needs/requirements into integrated solutions.

• Interact internally and externally with executive management, providing negotiation of difficult matters to influence positive outcomes.

• Oversee a major portion of a Line of Business P&L; responsible for both revenue generation, customer satisfaction metrics, and cost containment in both current year and long term.

• Maintain an excellent understanding of Oracle Product set (Db, Fusion, OCI, on-prem) and ability to enable business process transformation discussions with the Customer and with internal teams.

Responsibilities

Key Responsibilities:

• Responsible for driving a high degree of satisfaction with Oracle's products and related implementation services and ensuring referenceability for continued profitable revenue streams for Industrial Manufacturing and Automotive customers over the long term.

• Key leader, contributor and proactive collaborator to define and align the functional and technical vision for the proposed customer solutions during the pre-sales process.

• Ability to lead, directly and indirectly, a wide cross section of internal and external partners - development, support, services, and third-party partners to drive Oracle Cloud adoption efforts.

• Excellent written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the Customer organization.

• Understanding of CSS Service Portfolio (Cloud and On-prem).

• Proven leadership experience with Oracle packaged applications, SaaS, OCI (IaaS, PaaS), GCP, AWS and Azure.

Technical and Professional Skills:

• Bachelor's degree in computer science or a related field or an equivalent combination of education and work experience.

• 10-20 years in IT industry and demonstrated experience with SaaS and cloud infrastructure technology.

• Prior experience in managing large, shared, delivery teams with P&L responsibility.

• Proven ability to successfully lead decentralized teams in a fast paced environment.

• Proven strategic thinker who influences go-to-market strategy and operating practice changes that drive results.

• Excellent communication and presentation skills (MS Outlook, MS Excel, MS Word and MS PowerPoint, etc.).

• Demonstrate successful working relationships with all levels of IT and Business Partners.

• Extensive experience working in a team-oriented, collaborative, remote environment.

• Excellent analytical, communication and organizational skills. Be able to lead, simplify and articulate.

• Possess self-awareness and the ability to use constructive feedback to improve performance.

• Team-Player who creates a positive team environment.

• Ability to travel to customer locations and internal sessions (up to 50%).

Industrial Manufacturing/Automotive Industry Experience:

Understanding of various Industrial Manufacturing/Automotive business models and markets is strongly desired. Expertise in areas like data analytics, cybersecurity, networking, supply chain, and automation are key.

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Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $120,100 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.