Assistant General Manager

Assistant General Manager 

Full-Service Restaurant | New York City

We are seeking an experienced and hospitality-driven assistant general manager to join the management team at The Golden Swan, a charming and intimate, full-service restaurant in the West Village, helmed by Chef Doug Brixton.

We are looking for thoughtful and detailed orientated manager with strong, empathetic leadership skills, a creative point of view, and a fully hands-on approach to service and management.

About the Role

The Assistant General Manager reports directly to the General Manager and is responsible for overseeing front-of-house operations during service, supporting the service team, and ensuring smooth communication between the dining room, bar, host stand, and kitchen. This position is highly guest-facing and requires strong leadership, presence, empathy, and problem-solving skills.

Key Responsibilities

• Lead and oversee front-of-house service during assigned shifts from brunch to dinner
• Act as a visible presence on the floor, supporting servers, bartenders, and hosts
• Manage reservations, pacing, and seating flow in collaboration with the host team
• Ensure guest satisfaction through table touches and proactive service recovery
• Maintain service standards, cleanliness, and overall presentation of the dining room and private event spaces
• Support staff training, coaching, and performance feedback
• Communicate clearly with General Manager, culinary and bar teams to ensure seamless service
• Assist with opening, closing, and shift reports as needed
• Uphold all health, safety, and service protocols

Qualifications & Job Requirements

• Minimum 2 years of floor management or supervisory experience in a full-service restaurant
• Strong understanding of front-of-house operations and service standards
• Excellent communication, leadership, and interpersonal skills
• Ability to remain calm and effective in a fast-paced, high-volume environment
• Detail-oriented with a strong sense of ownership and accountability
• NYC Food Handler’s License (or willingness to gain one)

• Full open availability required, Monday through Sunday
• Willingness and ability to work an average of 45–50 hours per week , including evenings, weekends, late nights, and holidays as needed
• The ability to lift +50lbs

What We Offer

• The opportunity to work with a hard-working, creative team that prides itself on teamwork
• Competitive compensation, $80k - $95k, based on experience
• A supportive, professional working environment
• Room for growth within a strong management team