Driver Improvement Examiner, G-11 or Driver Improvement Examiner Trainee, G-NS (NY HELPS)

Duties Description

As a Driver Improvement Examiner / Trainee, you would perform the following duties under direct supervision:

Review and evaluate court or other legal documents or related material in order to make judgements in the issuance of driver and/or regulated business license suspensions, revocations, cancellations, terminations, approvals, restorations, and/or driving or instructor/examiner credentials.

Review and subsequently make determinations on applications which reflect a poor driving history, criminal records, or certain physical or mental limitations.

Initiate case documentation, record retrieval, and prepare written correspondence.

Conduct in-person or telephone interviews to effectively resolve and process driver improvement and other regulated individual and business cases.

Implement determinations from Department hearings; use the computer to search records.

Review and interpret records, enter data and prepare letters.

May receive and process fees.

Minimum Qualifications

To be eligible for the Driver Improvement Examiner, G-11 orTrainee, G-NS (Equated to G-9) position you must meet one ofthe following conditions as detailed below:

NY HELPS*:

• Driver Improvement Examiner, G-11: Two years of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR two years of full-time experience in a position which could include data entering, application processing, business office experience. Substitution: 30semester credit hours may substitute for one year of experience, and 60 semester credit hours may substitute for two years of experience
• Driver Improvement Examiner Trainee, G-NS (Equated to G-9): One year of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR, one year of full-time experience in a position which could include data entering, application processing, business office experience. Substitution: 30semester credit hours may substitute for one year of experience.

- Advanced NY HELPS placement for this title may be possible with proof of professional experience relating to the title being posted and can be discussed at time of interview.

Reinstatement:

If you previously served in this title or in a title otherwise transferable to this title, you may be reinstated pursuant to Civil Service Law. If you left state service less than one year ago, there instatement request from a state agency will usually be approved by the Department of Civil Service. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission.

55b/c Appointment:

This position is eligible for 55b/c designation and candidateswith 55b/c eligibility are encouraged to apply. Candidates mustpossess the minimum qualifications and a current 55b/celigibility letter. For 55b/c consideration, candidates must satisfyat least one of the Open Competitive qualifications listed.

*This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Additional Comments

Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed workweek and Telecommuting.

There are many benefits to working for the DMV! Including:

o Paid Leave

o Paid Holidays

o Pension

o Health Insurance

o Dental & Vision Coverage

o Flex Spending

o Voluntary 457B Retirement Saving Program

o Health Care Spending Account

o Tuition Assistance Programs

o Public Service Loan Forgiveness Program

o Transportation Savings Program

o Employee Assistance Programs

For additional information about the benefits of being a state employee, visit the Office of Employee Relations website at

DMV is committed to being a model employer for people with disabilities. DMV’s commitment includes ensuring that the recruitment, application, interviewing and hiring processes are accessible to all job applicants. If you are a job applicant who may need a reasonable accommodation for any part of the application and hiring process, please [email protected].

The Department of Motor Vehicles is committed to diversity and equal opportunity, and to building a team that represents a variety of backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace, and we encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal as an employer is to reflect the diverse identities, experiences and geographies of the communities and customers we serve.

Notes on Applying

Send a cover letter, along with your clear and concise resume stating your current Civil Service title, if applicable, and indicating how you believe you meet the qualifications for appointment.

Please note: Candidates applying from outside DMV may be asked for their Social Security number to verify NYS employment history and transfer eligibility.

Pay: $42,641.00 - $58,447.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person