Barista - PT
- Maintain reliable and punctual attendance for scheduled shifts.
- Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays.
- Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably.
- Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness.
- Are always cheerful with customers, consistently going out of your way to help them.
- Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
- Above all, show that you enjoy being a barista!
- Using varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently.
- Developing strong merchandising skills to maintain the café presentation and cleanliness of the Café.
- Developing effective visual merchandising skills to maintain the counter and floor retail fixtures, equally.
- Running a register competently to serve customers quickly and reliably.
- Supporting the receiving and unpacking of deliveries, and the efficient and accurate stocking that follows.
- Making food and drinks properly with ease and accuracy, using a combination of your own knowledge or that of your colleagues, and the available information like drink recipe guides, product spec sheets and other tools.
- Maintaining café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks during your shift.
- Following and executing First In First Out (FIFO) practices and dating product consistently and correctly.
- Supporting the bookfloor team willingly and effectively when needed.
- Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behaviors and issues in the store.
- Build café knowledge of the products we offer across beverage, bakery and savory options and gifting.
- Use this knowledge to maintain the presentation in an interesting and appetizing manner.
- Speak about and support key sales objectives such as new LTO items or café promotions sharing this knowledge with customers and colleagues.
- Be able to make effective food and beverage customization recommendations to customers on varied items.
- Build knowledge and engagement for execution of café retail options.
- Understand and use Café training tools appropriately.
- Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards correctly and reliably.
- Use this knowledge to support the success of key products and promotions, equally.
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