Digital Marketplaces Associate

COMPANY OVERVIEW

From the first-ever patented undershirt to distraction-free underwear and essentials, Tommy John has been redefining confidence through comfort since 2008. Driven by innovation and obsessing over every detail, pushing the boundaries of contemporary apparel through fabric, fit, feel, and function. Tommy John has spent the past decade making the online and in-store shopping experience more comfortable. We are constantly on a mission to add smart, innovative, and fun-loving team members. Our HQ Office is in Downtown Manhattan, and our teams are on-site 3 days per week (Tuesdays, Wednesdays, and Thursdays).

POSITION OVERVIEW

The Digital Marketplaces Associate plays a key role in driving growth across Amazon and other digital marketplace channels through merchandising, analytics, and cross-functional collaboration. This role supports the Director, Digital Marketplaces in all aspects of marketplace operations - including product setup, sales analysis, trend insights, inventory coordination, and performance optimization. The ideal candidate brings strong analytical abilities, exceptional attention to detail, and a passion for marketplace growth.

PRIMARY RESPONSIBILITIES

E-Commerce & Merchandising

• Support daily management of assigned marketplace categories, including inventory planning, catalog accuracy, and operational health.
• Maintain and update product listings across Amazon Seller Central (Walmart and Target+); conduct quality checks to ensure accuracy, compliance, and brand consistency.
• Assist in seasonal and promotional merchandising updates in partnership with creative, brand, and site experience teams.
• Manage day-to-day coordination with Supply Chain and Operations teams to ensure product availability, communicate delays, and troubleshoot issues.
• Assist in bottoms-up buys and assortment planning across Amazon and other marketplace partners.
• Collaborate cross-functionally (e.g., with Merchandising, Planning, Wholesale) to build balanced, brand-right assortments across price point, SKU count, key item depth, and profitability.
• Track competitive activity, conduct patterning projects, and recommend assortment adjustments based on marketplace trends.

Business Reporting & Analysis

• Own weekly marketplace selling reports, including data pulls, updates, and insights.
• Evaluate style-level performance to identify best/worst sellers and recommend actions for in-season optimization.
• Monitor and improve retailer-specific KPIs including conversion, NetPPM, ASP, in-stock %, chargebacks, Share of Voice, and content compliance.
• Analyze category and competitive performance using marketplace analytics and partner tools to identify growth opportunities across Amazon, Walmart Marketplace, and Target+.
• Assist with testing strategies (e.g., A/B tests) to optimize conversion and customer experience.
• Work collaboratively with internal and external partners to gather insights and support business recommendations.

Site Experience & Merchandising

• Partner with external agency to optimize marketplace merchandising; conduct daily site scans to ensure best-in-class presentation.
• Audit PDPs to confirm accuracy of copy, assets, attributes, size/color variations, and A+ content.
• Own the New Item Set-Up process from initial submission through go-live, ensuring timely activation of all products.
• Maintain marketplace assortment catalogs—communicate out-of-stocks, discontinuations, and potential errors.
• Own PDP content creation and maintenance on Amazon, ensuring best-in-class brand representation.
• Review creative and image assets to verify accurate and compelling product presentation.
• Support preparation for key milestone meetings (Hindsight, Budget & Strategy, Investment Reviews) through reporting and analytical insights.

Systems Operations & Sample Management

• Manage marketplace sample process for photo shoots and PDP content creation.
• Partner with Global Merchants to maintain PLM merchandising sections, including SKU adds, drops, and updates.
• Create and manage cheat sheets, assortment tools, and workflow documents for internal teams.
• Enter fashion buy orders in 7th Online and support assortment sheet management to inform site optimization and product launch timelines.

QUALIFICATIONS, SKILLS, & EXPERIENCE

• Bachelor’s Degree or equivalent
• Minimum 2 years retail buying, planning, or merchandising experience; marketplace or e-Commerce experience strongly preferred
• Familiarity with Amazon Seller Central strongly preferred
• Strong analytical and reporting skills; advanced Excel/Sheets proficiency (VLOOKUP, INDEX/MATCH, Pivot Tables)
• Highly organized with exceptional attention to detail
• Strong communication and cross-functional collaboration skills
• Ability to thrive in a fast-paced, deadline-driven environment
• Self-starter with a proactive and solution-oriented mindset
• Proficiency in Microsoft Office and Google Suite
• Demonstrates alignment with TJ core values: Humble, Adaptable, Mindful, GSD, & Curious
• Ability to be on-site in our HQ Office in Downtown Manhattan 3 days per week

Salary Range: $70,000 - $75,000

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