Content Designer/Writer (Hybrid)

Location: Brooklyn, New York

Job Type: Contract

Compensation Range: $50 - 55 per hour

We are looking for a strategic and empathetic Content Designer to join our HR team. In this role, you will shape the digital landscape for our 300,000+ global employees , ensuring they can intuitively navigate company resources, take decisive action, and discover new opportunities in their careers. You will be the voice that guides our workforce through their most important professional moments.

By applying principles of web writing, content design, and technical communication, you will transform complex HR information into seamless self-service experiences. Whether an employee is using a mobile app, searching the internal portal, or interacting with a digital assistant, your work ensures they find exactly what they need with ease and clarity.

Candidates must be local to: Jersey City, NJ; Columbus, OH; Brooklyn, NY; or Wilmington, DE and willing to go onsite 5 days per week.

Responsibilities:

• Create "evergreen" content: Develop brand-new content that supports various departments within Human Resources, including Career Development, Performance Development, Benefits, Compensation, and Offboarding.
• Apply design best practices: Use web writing and content design principles to create and organize content that fosters a meaningful, connected digital experience.
• Multi-channel writing: Draft content for web banners, landing pages, mobile apps, and other digital channels to support employee self-service.
• Collaborate across teams: Work as part of a project team that includes product owners, HR project leads, change management associates, and HR Communications.
• Own the editorial process: Manage the lifecycle from writing and editing to incorporating stakeholder feedback, securing final approval, and publishing.
• Content maintenance: Revise or uplift currently published content to ensure accuracy and relevance when changes are needed.
• Platform management: Use ServiceNow to publish approved educational content and manage the HR Content Team's intake by reviewing and assigning new requests.
• Data-driven optimization: Analyze content performance metrics to identify gaps and execute on recommendations for improvement.
• Quality assurance: Act as a subject matter expert on content standards, reviewing peer articles for clarity, consistency, and quality.

Qualifications:

• Experience: 3-5 years of corporate writing experience.
• Education: Background in English, Communications, or a related field.
• Digital Proficiency: Proven experience writing content specifically for the web and educational or customer-service contexts.
• Strategy: Experience creating content architectures, storytelling, and drafting clear, concise copy.
• Project Management: Ability to multitask, prioritize, work quickly, and meet deadlines while creating project management documentation.
• Adaptability: Ability to contribute on both a strategic and tactical level while navigating a large organization.
• Soft Skills: A value for teamwork, creativity, and high-quality digital experiences.

Preferred Skills:

• Technical Knowledge: Basic knowledge of HTML and experience using content management platforms such as Adobe or ServiceNow.
• Systems Thinking: Understanding of how different systems interact to create an end-to-end user journey.
• Domain Expertise: Passion for internal communications and knowledge of HR processes and procedures.
• Innovation: Knowledge of how to use Large Language Models (LLMs) to enhance writing workflows.

JOBID: 012026-121029

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.