Director - it operations

This position can be fully remote within the USA in MST, CST or EST time zones.

Imagine yourself…

• Leading the evolution of IT Service Management Operations on a global scale, leveraging cutting-edge technology to drive efficiency and innovation for a company making a real impact.
• Inspiring and empowering a team of three direct reports, fostering a culture of continuous learning, technological advancement, and professional growth.
• Owning high-impact projects, utilizing automation, AI-driven solutions, and forward-thinking processes to enhance customer experience and transform IT service delivery.

At Veralto ( our unifying purpose of Safeguarding the World’s Most Vital Resources™ is more than words: it’s a proven path towards positive change, improvement for our planet, and development for yourself.

Whether we’re ensuring the continued availability of clean drinking water, protecting our waterways, or enhancing the traceability, color accuracy, and packaging of everyday essentials, the work we do every day contributes to a safer world and a more sustainable future.

When you join Veralto’s vibrant global network of 13 operating companies and 16,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have boundless opportunities to deepen your skillset, pursue your ambitions, and grow your career.

Learn more about how our values influence our culture and who we are:

We offer:

• Comprehensive Benefits from Day 1: Enjoy peace of mind with our extensive medical, dental, vision and 401k coverage plus PTO with no tracking or accruals.
• Stability and Growth: Veralto is a global network with 14 operating companies, 17k employees, and $5B in revenue.
• Inclusive Culture: Join a diverse and inclusive organization that values your unique perspective and fosters a culture of collaboration and continuous learning.

About the Role:

We’re looking for an experienced Director of IT Operations to lead, shape, and scale our global IT operations in a complex, dynamic environment. You’ll manage a talented team, driving innovation , automation, and continuous improvement — all while ensuring our portfolio of companies has the reliable, efficient IT services needed to thrive.

As a strategic leader in our Corporate IT team , you’ll own critical services like IT Service Management (ITSM), Service Desk, IT Support, and Asset Lifecycle Management. You’ll also embed Veralto’s Enterprise System (VES) to create a culture of continuous improvement and operational excellence.

What You’ll Do:

• Build and lead a high-performing IT operations team — mentor, develop, and inspire your people.
• Design and drive IT operations strategies, programs, and roadmaps that support a growing global enterprise.
• Lead the development of scalable, automated solutions across ITSM, service desk, and asset lifecycle management.
• Ensure continuous improvement by integrating metrics and VES principles into everything you deliver.
• Monitor performance, system uptime, and team responsiveness — champion operational excellence.
• Identify emerging trends and recommend innovations to keep us ahead of the curve.
• Lead projects and ensure IT operations align with business goals, security standards, and best practices.

The essential requirements of the job include:

• Proven leadership experience managing technical teams in a global IT operations environment. Bachelor Degree preferred.
• 10+ years in IT operations, service desk, ITSM (Service Management), ITIL (Infrastructure Library) or asset lifecycle management — you know this world inside and out.
• Expertise in enterprise IT operations architecture, process automation, and IT Gen AI.
• A track record of successfully delivering secure, reliable IT services that scale.
• Hands-on experience with technologies like Jira Service Management, Microsoft Intune, and other IT operations tools.
• Strong communication, problem-solving, and decision-making skills — plus the ability to manage vendors and budgets.

With annual sales of $5 billion, Veralto is a global leader in essential technology solutions with a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies with globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.

Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies, and XOS—manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. And our Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—protect the world’s food, medicine, and essentials by tracking and authenticating the billions of goods that travel the global supply chain every day. Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $150000 - $190000 USD per year. This job is also eligible for Incentive Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

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