Tenant Service Representative

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Tenant Services Representative (TSR) plays a key role in ensuring tenant satisfaction and maintaining strong relationships between the property management team and our tenants.

The TSR position is based on-site. *Local market requirements may vary slightly.

Estimated total compensation for this position:

$26.00 - $28.85 per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Expected Schedule: Monday - Friday 8:30 am - 5:30 pm

WHAT YOU’LL BE DOING

Client/Tenant Services:

• Maintain positive and professional relationships with tenants by providing superior customer service.
• Prepare high-quality tenant memos and correspondence as directed by the Manager.
• Provide coverage at the reception desk, greet visitors, and assist with customer service requests.
• Serve as a liaison between tenants and building engineers, security, housekeeping, and vendors.
• Monitor tenant work orders and follow up to ensure timely completion.
• Coordinate tenant meetings, trainings, and events.
• Facilitate tenant move-ins/move-outs by coordinating arrangements, notifications, and insurance requirements.
• Prepare electronic tenant newsletters, and daily security and janitorial reports.
• Manage tenant access cards activation and deactivation.

Administrative:

• Provide direct administrative support to Managers and Chief Engineer.
• Ensure accurate and compliant certificates of insurance for tenants and contractors.
• Regularly check and respond to emails, including tenant service requests.
• Maintain regular contact with maintenance staff to ensure common areas are well-maintained.
• Support Management Audits by preparing files and records annually.
• Sort, organize, and distribute incoming mail, and prepare outgoing mail and packages.
• Type general correspondence and memos, and prepare large mailings.
• Create and maintain organized filing systems.
• Update employee, clients, and tenant contact databases.
• Prepare reports for distribution.
• Organize conference room reservations.
• Assist in organizing department lunches, meetings, events, and business travel.
• Participate in creating and implementing property and employee manuals and handbooks.
• Assist Chief Engineer in meeting Operations Audit criteria.
• Handle ad hoc administrative requests.

Financial:

• Process accounts payable, including coding invoices and tenant billing.
• Obtain completed W-9 forms from vendors.
• Assist team members with property budget preparation.
• Prepare manual adjustment forms for tenant service requests.
• Assist with new vendor set-up process if needed.
• Support the management team with monthly financial reporting requirements.

Operations:

• Ensure accurate tenant contact information in building systems.
• Coordinate access for vendors.
• Schedule materials to be moved into or out of the property.
• Update assigned sections of the property's emergency preparedness website.
• Assist in planning an annual safety warden meeting and updating emergency procedures and documentation.
• Maintain hard copy and electronic files of contracts for contractors and vendors, track contract expiration, and facilitate renewals.

Miscellaneous:

• Perform any other duties and tasks assigned to ensure organizational excellence at the property.

WHAT YOU BRING TO THE TABLE

Education/Training:

• High School Diploma - Bachelor's degree preferred
• Commercial real estate experience is a plus.

Years of relevant experience:

• Less than 1 year of experience/entry level

Skills and knowledge:

• Advanced oral and written communication skills, including the ability to speak effectively before small groups of tenants or employees.
• Ability to read and interpret documents accurately.
• Strong attention to detail.

Other abilities:

• Typing speed of at least 65 words per minute with 90% accuracy.
• Proficient knowledge of Microsoft Office/Suite. Willingness to learn and become proficient in other standard software programs used by JLL or the client. Knowledge of Cash, Yardi, and 4sight is preferred.

Physical work requirements and work conditions:

In compliance with the Americans with Disabilities Act (ADA), the TSR’s responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply:

• Sitting for long periods of time.
• Frequently standing, walking, reaching with hands and arms, stooping, kneeling, crouching, or crawling.
• Reading video display terminals, order forms, and other written documents.
• Lifting a minimum of thirty-five (35) pounds.
• Using and accessing stairwells during emergencies.
• Using keyboards for typing and computer input.
• Hearing, speaking, and answering the office telephone system.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the role.

WHAT’S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate.
• Deep investment in cutting-edge technology to power your work.
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being.
• A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.