Site Lead Medical Assistant

Bethany Medical Clinic is seeking an experienced, dependable, and motivated Lead Medical Assistant to support clinical operations and serve as an on-site leader for our medical assistant team. This role blends hands-on patient care with team leadership, workflow oversight, a positive patient experience, and collaboration with providers and practice leadership. This role is ideal for a seasoned MA who excels clinically, takes initiative, has experiencing training and mentoring their peers, and serves as a reliable resource for both patients and colleagues.

Key Responsibilities:
Clinical & Patient Care:

• Provide high-quality medical assistant support, including rooming patients, obtaining vitals, administering injections, performing EKGs, phlebotomy (if applicable), and assisting with procedures.
• Ensure accurate and timely documentation in the electronic medical record (EMR).
• Prepare exam rooms and equipment according to clinic standards.
• Support providers with clinic flow and patient care needs throughout the day.
• Adhere to infection control, safety, and compliance protocols.

Workflow & Team Support:

• Serve as a go-to clinical resource for Medical Assistants during daily operations.
• Support clinic flow by anticipating needs and assisting with room turnover and patient throughput.
• Mentor and support Medical Assistants, including onboarding and training of new hires.
• Identify workflow challenges and proactively propose solutions.
• Reinforce clinical protocols, workflows, and service standards.
• Escalate operational or staffing concerns appropriately to clinic leadership.
• Assist with performance feedback and coaching in partnership with leadership.

Quality & Patient Experience:

• Model professionalism, empathy, and excellent patient communication.
• Support a positive patient experience by addressing basic concerns and questions.
• Assist with inventory management, stocking, and organization of exam rooms.
• Participate in quality improvement initiatives and audits as assigned.
• Assist with performance feedback and coaching in partnership with leadership.

Qualifications:

• Certified or registered Medical Assistant (CMA, RMA, CCMA or equivalent) required.
• Minimum of 3 years of Medical Assistant experience , preferably in a multi-provider or fast-paced outpatient setting. Primary Care experience strongly preferred.
• Prior leadership, lead MA, or supervisory experience strongly preferred.
• Strong clinical skills, organizational abilities, and attention to detail.
• Excellent communication and interpersonal skills.
• Comfortable working collaboratively with providers, staff, and leadership.
• ALS/BLS strongly preferred, other certifications a plus.
• MDland EMR proficiency a plus.
• Experience with multi-specialty clinics a plus.

The Ideal Candidate for this Role:

• A highly reliable and organized MA with strong clinical judgment.
• Someone who leads by example and supports team consistency.
• A calm, professional presence during busy clinic days.
• A team-oriented professional who values structure, accountability, and continuous improvement.
• Someone who can balance patient care with operational oversight.

Benefits:

• Collaborative, patient-centered environment.
• Opportunity to grow into expanded leadership responsibilities.
• PTO including sick and vacation time.
• 401k.
• Medical, Vision and Detail options.
• Transit and FSA Benefits.

About Bethany Medical Clinic of New York:At Bethany Medical Clinic, we value our patients' time and busy schedules. That is why we offer early morning and after work hour appointments at our conveniently located Murray Hill office in New York City. Our goal is to keep waiting time to a minimum and maximize our high level of expertise in an efficient manner during your appointment. You can expect a personalized, non-corporate approach and compassionate care. We embrace the contemporary philosophy that primary care should be predictive, rather than reactive. We not only listen to our patients, but we help them shape their own healthcare journey. Visit our website at for more information!