Program Support Specialist

Department:
Adult Workforce (The Jack and Shirley Silver Hub)

Reports To:
Operations Manager

Location:
77-17 Queens Blvd, Elmhurst, NY 11373 (On Site)

Employment Type:
Part-Time, Temporary (Ends June 30th, 2026)

Hourly Rate: $17.00/hour.

Schedule:

• Up to 25 per week.
• Saturday availability required.
• Closing shift required (end time based on program operations).

Position Summary:
The Commonpoint Hub Program Support Specialist provides operational and programmatic support to ensure efficient day-to-day hub functions. This role serves as a central point of contact for clients, staff, and stakeholders, supporting front desk operations, client intake, program coordination, and administrative processes. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a high-volume
environment.

Key Responsibilities:
Operations:

• Provide front desk and switchboard coverage, managing calls, emails, appointments, and walk-in traffic.
• Track client traffic and ensure timely check-in and routing to appropriate staff.
• Manage donation referrals, inventory, and donation closet organization.
• Coordinate food pantry distribution.
• Order and monitor office/program supplies; track shipments and resolve delivery issues.
• Maintain hub room reservation system.
• Ensure cleanliness and organization of reception and lobby areas.
• Support administrative processes and serve as backup when needed.

Program Support:

• Support hub programming in collaboration with Operations Manager and Program Directors.
• Assist with workforce orientation, client intake, assessments (including TABE), and Salesforce data entry.
• Refer clients to appropriate services and track referrals and follow-ups in Salesforce.
• Provide direct support to clients and respond to program inquiries.
• Assist with scheduling and logistics for events, funder visits, and program activities.
• Support purchase orders, receipt reconciliation, and administrative tracking.
• Maintain accurate client and program data across systems.
• Communicate deadlines, updates, and operational information to staff.

Qualifications:
Required:

• High School Diploma or GED.
• Bilingual (Spanish or Chinese required).
• 3–4 years of administrative experience in a fast-paced office environment.
• Strong customer service and organizational skills.
• Ability to manage high-volume workloads and meet deadlines under pressure.
• Demonstrated cultural competency working with diverse populations.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in Salesforce, Microsoft Office, and Google Workspace (Gmail, Docs, Sheets, Calendar).

To apply, please email your resume to Wilson He at [email protected].

About Commonpoint:

Commonpoint is a community centric nonprofit, serving diverse audiences through every chapter of life, across the five boroughs and beyond. We offer a rich range of services through our vast network of professionals, social workers, and volunteers, giving people the tools and resources to connect and grow.At every stage and every age, regardless of disability or ability, people can look to Commonpoint to find care during a crisis, access opportunities to grow, and deepen their sense of connection to those around them. From summer camps and job training to food pantries and private pool clubs, Commonpoint is by your side. We are proud of our clients, partners, and team members who lift each other up, building relationships for a lifetime. Because being a part of Commonpoint is investing in a community where everyone is invited and welcome.