Sr. Product Manager, Partners & Integrations (Remote - US)

At TixTrack, we support our clients by creating superior ticketing and technology products for performing arts institutions through a combination of modern technology, beautifully simple design, and the art of listening.

Headquartered in the heart of the Theatre District in New York City, we are a growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026.

Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we "role".

About The Role

We are building the platform that powers the performing arts; not just ticketing, but ticket protection, parking, CRM, donations, memberships, and martech, all integrated into a single ecosystem. The Senior Product Manager for Partners and Integrations will own the product delivery for this expanding surface area.

This is a new role on a new team, and the first dedicated PM for our integrations and API platform. You will be responsible for ensuring our API achieves full parity with our consumer white-label ordering platform, that it is scalable, reliable, and secure, and that our growing roster of integration partners can build on it with confidence. You'll partner deeply with Engineering and Design, while shaping the strategy for how third-party products connect to Nliven.

Reporting to the VP, Product, this is a high-leverage individual contributor role for someone who is equal parts platform thinker and execution-focused PM.

This position is full-time and fully remote. Candidates must be located within one of the following states: California, Colorado, Connecticut, Florida, Louisiana, Minnesota, New Jersey, New York, North Carolina, South Carolina, Oregon, Texas, Virginia or Wisconsin. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office.

About You

• The Platform Builder: You think in systems, not just features. You understand that an API is a product, and you obsess over the developer experience, reliability, and extensibility that make a platform thrive.

• The Bridge: You are fluent in both business and technical conversations. You can discuss webhook payloads and data contracts with engineers in the morning and integration strategy with leadership in the afternoon.

• The Pioneer: You are energized, not intimidated, by building something from scratch. You've stood up a new product area, team, or discipline before and know how to create structure without bureaucracy.

• The Closer: You don't just write roadmaps, you ship. You have a track record of driving integrations or platform features from concept through launch in a B2B SaaS environment.

What You'll Do

• Own the API as a product. Drive the strategy to bring our API to full parity with our consumer white-label ordering platform, ensuring partners and integrators have access to the same capabilities as our native experience.

• Ensure platform reliability and scale. Partner with Engineering to define and monitor standards for API performance, security, and uptime. Treat infrastructure quality as a feature our partners and their customers feel.

• Launch and expand integrations. Lead the product lifecycle for new integrations across our ecosystem — CRM, donations, memberships, ticket protection, parking, martech — from discovery through delivery.

• Become the expert on our competitive landscape. Analyze the functional gaps between Nliven and key competitors in the enterprise performing arts space (e.g., Tessitura, AudienceView) to inform a winning integration strategy.

• Shape the partner ecosystem strategy. Define how third-party products connect to Nliven, evaluate new integration opportunities, and build the frameworks that let our partner roster scale.

• Drive data-informed decisions. Establish KPIs for integration adoption, API reliability, and partner satisfaction. Use market data, customer insights, and usage analytics to guide what we build and in what order.

• Collaborate deeply with Engineering and Design. Work hands-on with your cross-functional team to write clear PRDs, iterate on prototypes, and ensure smooth execution from concept to launch.

• Be the voice of our integration customers. Work directly with clients and partners to understand their challenges, gather feedback, and translate those insights into product requirements that solve real problems.

• Align with the broader product roadmap. Collaborate with the VP of Product, senior management, and peers across Product, Sales, and Customer Success to ensure the integrations roadmap supports TixTrack's long-term vision.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

What You'll Bring

Minimum Requirements

• Four or more years of proven experience in product management, with a focus on APIs, platform products, integrations, or developer-facing tools.

• Experience in a B2B SaaS environment, with a strong understanding of B2B or B2B2C platforms.

• Technical fluency: you can discuss APIs, webhooks, data flows, and system architecture with engineering teams and make informed trade-off decisions.

• Demonstrated success launching integrations or platform features from concept through delivery.

• Understanding of product management principles, methodologies, and best practices.

Preferred

• Experience in ticketing, live events, or performing arts technology.

• Experience with consumer-facing products and/or mobile applications.

• Experience standing up a new product area or team.

Essential Skills

• Strong oral and written communication skills.

• Ability to work independently, managing multiple projects and deadlines.

• Strong analytical, decision-making, and creative problem-solving skills.

• Strong attention to detail.

• Ability to work cross-functionally and collaborate well with other teams.

• Excellent organizational, leadership, and time management skills.

Tools You’ll Use

• Microsoft Office

• Google Suite

• Slack

• Zendesk

• Jira

What We Value

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

How We Work

R adical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center.

E mbrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together.

S eek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action.

E mpathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together.

T ransform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers.

Our Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

What We Offer

• Base annual salary range of $140,000 to $165,000, commensurate with experience

• Eligibility for annual bonus based on performance and company success

• 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)

• Company-paid life insurance

• Traditional and Roth 401k plans

• Paid parental leave

• Learning & development opportunities with company reimbursement for eligible educational expenses

• Working abroad opportunities

• Volunteer days off

• Flexible scheduling

• Up to $300 reimbursement for initial equipment to set up hybrid work environment

• Generous PTO and holiday schedule

• Remote work environment

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing [email protected] .