Title: Senior Patient Coordinator
Location: West Side
Org Unit: West Side 2315 Broadway
Work Days:
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $25.34 - $31.04
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
**Position Summary**
Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.
**Job Responsibilities**
+ Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient's responsibility for payments
+ Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
+ Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
+ Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations.
+ Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.
+ Manages patient chart process to ensure that information is inputted and scanned properly.
+ Assists in the training of new staff members in the practice's standard of operations policies regarding patient care and billing related activities.
+ Identifies areas of improvement for the front desk, schedule utilization and office flow.
+ May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
+ May assist with general administrative duties, including but not limited to sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas.
+ May assist in maintaining waiting areas in a neat and tidy condition.
+ May be responsible for chaperone duties during patient exams as needed.
**Education**
+ High School Diploma
**Experience**
Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background
**Knowledge, Skills and Abilities**
+ Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
+ Knowledge of CPT, ICD-9, and ICD-10 coding.
+ Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.
**Licenses and Certifications**
**Working Conditions/Physical Demands**
Standard office work
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