Field Service Representative

Title: Field Service Representative - Infusion Pumps

Territory:  Albany Medical Center

Company:  Global manufacturer of advanced surgical instruments and technologies for neuro, spine, and general surgery used in the OR.

Responsibilities:

• Maintaining product by way of inspections, testing and re-certifying durable medical equipment according to manufacturer’s guidelines.
• Test and calibrate components and equipment following manufacturer’s manuals and troubleshooting techniques, using hand tools and measuring devices.
• Follow proper protocols for handling clean/dirty equipment, decontamination of equipment and preparation for redistribution and record keeping.
• Will be responsible for completing repairs onsite at customer location.
• Will utilize the preferred software for entering Work Order and Non-Work Order activities on a daily basis.
• Provides technical support to customers for any product issues.
• Interfaces with various computer programs to complete repair and install orders.
• Performs preventative and routine maintenance as scheduled.
• Provides extensive service/repair training to staff on a regular basis
• Troubleshoots and identifies problems by using electronic testing equipment.
• Determines backup components to be maintained in stock.
• Stays up to date on the latest products and repair techniques.
• Keep accurate records of all maintenance or service performed and maintain timely trip reports.
• Attends company in-service education classes
• Logs all activities into the preferred database
• Keeps track of all travel receipts and complies with all company policies regarding expensed items.
• Weekly travel to assigned location

Requirements:

• AA in Electronics or Electronic Technology.
• 3+ years of electronic repair experience.
• Full scope knowledge of electronics as related to the service and maintenance of B Braun instrumentation to the subassembly level.
• Can analyze a situation with the information given by the customer and can suggest multiple solutions.
• Must have the ability to communicate thoughts and information clearly and concisely.
• Must maintain a valid driver’s license.

• Occasional overtime and flexibility to changes in schedule are required.
• Computer knowledge is required.
• Ability to read and interpret technical documents.
• Strong mathematical & problem solving abilities.
• Must have the ability to occasionally lift and/or move up to 50 pounds.
• Ability to present proof of vaccinations and immunizations required by healthcare facilities before being granted entry into the Healthcare Customers’ clinical settings. 

Compensation: Hourly pay, plus overtime. Full-Time employee position with medical benefits, 401k + matching, PTO, internal promotions, cell phone & computer provided.