General Manager (Luxury Health Club)

COMPANY
LA PALESTRA is a premier luxury hybrid health and wellness center integrating medical, nutrition, behavioral, and fitness components under one roof. With a company mission to improve the quality of life through exercise, education, and community LA PALESTRA employees assure the highest attention to detail in all its spaces. LA PALESTRA is seeking motivated individuals who consistently strive for providing an unparalleled experience and genuinely accept nothing less than a job done right for both clientele and fellow employees.

JOB TYPE
Full Time

JOB SUMMARY
Oversees all day-to-day functions of an individual facility using LA PALESTRA’s Standard Operating Procedures. Responsible for maintaining brand standards by upholding policies, procedures, training and execution of services within site. Reports directly to LPMG Directors. Communicates and obtains reports from Administrative, Physical Plant, Programming, and Medical Coordinators as well as Staff within facility.

DUTIES & RESPONSIBILITIES

1. Manage Facility Operations
   • Manage physical plant with focus to protect and enhance current condition and value of the facility for members and invested parties.
   • Serve as liaison to all members and invested parties on all matters unique or pertaining to the specific facility.
   • Manage and increase membership within the facility through superior representation of brand ideals and company mission.
   • Ensure all communication is accurate, timely, according to standard operating procedures, and meets/exceeds brand standards.
   • Continually review Front Desk information and swiftly address issues with staff.
   • Monitor levels of facility supplies and assure timely ordering as necessary to ensure levels are maintained to operational needs.
2. Lead Facility Service and Program Development and Implementation
   • Oversee Programming Department within facility and report to Programming Director
   • Develop and implement programs according to standard operating procedures that meet or exceed desires and expectations of club members providing a return on investment and increase in profits.
   • Manage existing or implemented services/programs to maximize participation and revenue.
   • Attend and oversee all supplemental quarterly program events.
3. Manage Finances (Revenue/Expenses)
   • Provide timely and accurate financial performance and projection reports to LPMG Directors.
   • Ensure all departments operate within budgetary guidelines.
   • Establish and oversee plan to achieve membership goals.
4. Manage Staff/Human Resources
   • Monitor and resolve all staffing needs.
   • Lead search and interview/screening process for qualified potential new employees.
   • Orient new staff to facility, brand and service standards, and all standard operating procedures necessary to successfully carry out duties and responsibilities.
   • Create, manage, and distribute employees schedules for specific facility
   • Ensure all employees are on site at designated workstation at posted time.
   • Assist with all sick calls or tardiness by finding proper coverage, reporting to work or staying until proper coverage can be found.
   • Create, manage, and report all hours worked or time used (vacation/sick) for payroll processing.
   • Conduct performance reviews for staff according to performance benchmarks.
   • Develop and implement performance enhancing training for new staff or employees required to complete performance improvement plans.

QUALIFICATIONS (Required to perform essential functions/responsibilities of position)

1. Education and Experience
   • Bachelor’s Degree (Hospitality, Hotel and Property Management or related major) and 4 years managerial/supervisory experience in luxury hotel/restaurant or amenity rich residential property.

• Or
  • Bachelor’s Degree (Exercise Science, Kinesiology, or related major) and 6 years managerial/supervisory experience in residential or amenity rich facility offering additional non-training/spa services.

1. Interpersonal Skills
   • Ability to read, write, and verbally communicate professionally and effectively with any/all business contacts – staff, members, vendors, boards, developers, etc...
   • Consistent embodiment and example of professionalism
   • Adept and diplomatic conflict resolution skills
2. Technical Abilities
   • Proficient in MS Word, Excel, and Outlook
   • Superior level of computer program or device navigation and use (high level of familiarity and performance speed)
   • Ability to learn & master computer programs or devices when or as necessary
3. Physical Demands
   • Routine extended periods of time on feet
   • Routine extended periods of time on phone or computer
   • Regularly lift/move objects ranging from 5-50 pounds

SALARY & BENEFITS

• Competitive Salary (TBD – Commensurate w/Experience)
• Flexible Schedule*
• Gym Membership
• Health Insurance
• Sick/Vacation PTO

*Pending any established contractual guidelines for this position unique to a specific facility.

(Note: LA PALESTRA reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).