Director of Operations

JOB SUMMARY
The Director of Operations is responsible for supporting and advancing the operational excellence of the Jewish Community Center of Staten Island (“JCC”) and its affiliated locations. Reporting directly to the Chief Operating Officer (COO), the Director of Operations will work closely with the COO and agency leadership to oversee operational departments, facilities, systems, and support services that ensure the efficient, safe, and effective functioning of the organization.

This role is responsible for managing day-to-day operations while collaborating on long-term operational planning, infrastructure improvements, strategic growth initiatives, and organizational transitions.

ABOUT YOU
You are highly organized, solutions-oriented, collaborative, and capable of managing multiple priorities in a fast-paced community-based environment. You have flexibility in your schedule, including availability to work evenings and weekends as needed.

WHAT YOU’LL DO
Operational Leadership

• Partner with the COO to oversee and manage the following operational areas:
  • Front Desk Operations
  • Transportation Services
  • Security and Emergency Preparedness
  • Capital Projects
  • Building Operations and Maintenance
  • Housekeeping and Custodial Services
• Develop actionable operational plans, including timelines, staffing plans, resource allocation, and deliverables.

• Develop and maintain tracking systems to monitor operational and program progress, outcomes, and accountability measures.
• Identify and resolve operational challenges while evaluating effectiveness and recommending improvements based on data, feedback, and organizational needs.
• Collaborate with agency leadership to ensure operational functions support organizational goals and quality service delivery.
• Assist in developing and implementing long-term operational systems that support organizational growth, efficiency, and transition initiatives.
• Oversee and provide regular updates to the COO regarding projects, operational issues, and overall effectiveness across all JCC locations.

Facilities & Building Management

• Oversee physical office and program spaces to ensure safe, clean, welcoming, and functional environments for members, staff, and guests.
• Partner with Building Services for comprehensive maintenance, cleanliness, and operational functionality of agency buildings and surrounding grounds.
• Manage housekeeping staff and external vendors to ensure high standards of service, efficiency, and accountability.
• Oversee office leases, vendor agreements, and service contracts to ensure quality service and cost effectiveness.
• Manage room scheduling, room rentals, and space utilization across the agency.
• Negotiate room rental agreements and maintain positive relationships with community partners and renters.

Security & Emergency Preparedness

• Collaborate with security leadership to establish and implement protocols that ensure the safety and security of all members, staff, and visitors.
• Regularly review, update, and communicate emergency procedures and safety plans to maintain organizational readiness.
• Support emergency preparedness planning and coordination, including drills, agency-wide safety protocols, and crisis response procedures.
• Liaise with local authorities and external security partners as needed to enhance safety measures and emergency response capabilities.

Administrative Operations

• Oversee agency mail distribution systems and postal operations.
• Manage copier leases, postal equipment, and related office operational resources.
• Ensure operational systems, workflows, and administrative procedures are efficient, compliant, and responsive to agency needs.
• Oversee physical office spaces, leases, vendor contracts, and operational resources across the organization.

Team Leadership

• Provide leadership, supervision, and support to operational staff and department supervisors, including front desk, transportation, and housekeeping personnel.
• Foster a welcoming, professional, collaborative, and service-oriented environment for members, guests, and staff.
• Establish and implement customer service standards and operational protocols to ensure excellence.
• Participate in cross-functional planning and organizational leadership meetings.
• Perform additional responsibilities as assigned by the COO and executive leadership team.

OUR REQUIREMENTS

• Bachelor’s degree in Business Administration, Operations Management, Nonprofit Management, Facilities Management, Business Leadership, or related field preferred.
• Minimum of 5–7 years of progressive operational leadership experience, preferably within a nonprofit, community center, educational, healthcare, or human services environment.
• Demonstrated experience managing facilities, vendors, operational systems, budgets, and multiple departments.
• Strong organizational, leadership, project management, and problem-solving skills.
• Excellent interpersonal, communication, and negotiation abilities.
• Ability to manage multiple priorities and respond effectively in a dynamic environment.
• Proficiency in Microsoft Office and operational management systems.
• Flexible work schedule required, including evenings and weekends when necessary.
• Position requires regular on-site presence and occasional response to operational emergencies or urgent facility needs.

PREFERRED REQUIREMENTS

• Master’s degree in a related field.
• Experience working within a Jewish organization or familiarity with Jewish culture and traditions.
• Knowledge of nonprofit management systems, operational best practices, emergency preparedness, and facility safety procedures.

SALARY
$67,000-$72,000 Annually, Commensurate with experience

BENEFITS
The JCC of Staten Island is committed to keeping you and your family healthy and happy through a comprehensive benefits program. Offerings include: subsidized options for Medical; offerings for Dental and Vision coverage, FSA and Dependent Care. We also offer free LTD, STD, Life Insurance, a Pension, 403B, generous program discounts, free membership, ample time off and much more!

ABOUT US
The Jewish Community Center of Staten Island was founded in 1929 with the goal of creating a home for the Jewish community by offering social, recreational, and educational activities. Over time, that mission expanded to help anyone who walked through the doors of any of our facilities. The JCC has become a true community center—not just for the Jewish community, but for the entirety of Staten Island.

Programs serve the needs we see in our community and are constantly expanding to meet new demand. We serve people of all walks of life, from young children to seniors and everyone in between. The JCC is proud to offer services that help improve the quality of life for people on Staten Island and beyond. We strive to help those in need as well as provide recreational and educational opportunities for our members. The JCC of Staten Island is dedicated to encouraging harmony throughout the community by providing facilities and programs that are open to all regardless of race, religion, creed, color, national origin, sex, age, disability, marital status, sexual orientation, or political affiliation. Everyone is welcome at the JCC.