Global Finance & Quote-to-Cash Consumption Office CSM

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Global Finance & Quote-to-Cash Consumption Office CSM

PURPOSE AND OBJECTIVES

The role of the CFO continues to expand as organizations strive to address the rapid geopolitical changes impacting our global economy. This evolution has driven up the demand for financial applications to the tune of $40.9B market size in 2022 according to IDC. At SAP, we recognize the importance of the CFO in the overall transformation journey to SAP Business Suite and we want to help the achieve that vision by bringing together applications, data and AI.

We are establishing the Global Finance & Quote-to-Cash Consumption Office to serve as a central accelerator for customer success the organization. This office will drive alignment with Customer Success Manager (CSM) roles by empowering them with training, resources, and strategic support while collaborating with cross-functional teams. It will lead adoption initiatives to increase feature utilization, align solutions with customer needs, and track metrics for continuous improvement.

The office will also strengthen customer relationships through targeted outreach, advocacy programs, and feedback mechanisms to inform product enhancements. Furthermore, it will play a critical role in reducing churn by analyzing risks, implementing retention strategies, and monitoring customer health metrics.

We are looking for team members to join the Global Finance & Quote-to-Cash Consumption Office who will focus on driving adoption & consumption and product use. Successful candidates will have strong knowledge of Finance, Quote-to-Cash products. They will work directly with the customer to improve customer satisfaction, make sure customers use the solutions they have purchased, and create lasting value for customers while reducing the risk of churn.

What You’ll Do

As part of the Global Finance & Quote-to-Cash Consumption Office, you will execute key programs that drive customer adoption, increase feature utilization, and foster long-term customer success. Your work will directly support and strengthen customer relationships, and improve customer health by addressing key challenges like churn and retention. Collaborating with cross-functional teams, you will play a vital role in empowering your regional Customer Success Managers (CSMs) counterparts and driving meaningful impact in your responsible sub-solution through the following areas:

• Build deep expertise in Finance & Quote-to-Cash to serve as a trusted advisor to customers.
• Engage with customers 1:1 to align solution capabilities with business outcomes and strategic objectives.
• Drive adoption, consumption, and value realization of the specific solution.
• Monitor customer health, identify risks, and execute proactive retention and churn-prevention activities.
• Partner with account teams to identify upsell and cross-sell opportunities within the solution area.
• Deliver customer enablement sessions, workshops, and best-practice sharing tailored to the solution.
• Collaborate with product teams to provide feedback on customer needs and solution improvements.
• Track and report on adoption metrics, usage trends, and customer success KPIs for the solution.
• Support customers through key lifecycle milestones such as onboarding, go-live, and expansion.
• Represent the voice of the customer for the solution internally, ensuring alignment across sales, product, and support.

What You’ll Bring:

• 5+ years of experience in consulting, presales, or sales of complex enterprise software, with expertise in at least one area such as Accounting & Financial Close, Financial Planning, Working Capital Management, GRC & Global Tax, or Order-to-Cash solutions.
• Understanding of Finance & Quote-to-Cash processes and business value.
• Ability to effectively identify adoption and consumption opportunities and track churn.
• Ability defining the product performance and deliver the supporting materials to the field.
• Expert analytical skills in data reporting and interpretation, with the ability to develop actionable plans based on insights.
• Looking to build experience in designing and implementing scalable customer success programs globally.
• Exceptional organizational, communication and presentation skills, and ability to express nontechnical concepts clearly and concisely to meet goals and set priorities
• Business acumen to communicate at the CFO, CTO, CIO, Product Management, Sales, and other CxO levels

EDUCATION AND QUALIFICATION

• Bachelor’s degree in Computer Science, Math, Business Administration, Information Systems, or a related field of study
• Business level English: Fluent
• Bachelor equivalent: yes, Masters: desired

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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121,000 - 261,800(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

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Requisition ID: 437911 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid