Banquet Manager

Job Purpose:

The Banquet Manager is the architect behind seamless event execution, ensuring every gathering—whether an intimate celebration or a grand gala—exemplifies Main Street Hospitality’s hallmark of thoughtful, high-touch service. Balancing logistics, leadership, and an unrelenting focus on guest experience, the Banquet Manager coordinates all elements of event service to create moments that guests remember long after the last course is cleared.

Essential Duties and Responsibilities:

• Lead, mentor, and motivate banquet staff to deliver consistently exceptional service throughout event execution.

• Coordinate all aspects of event operations, including setup, food and beverage service, guest interactions, and breakdown.

• Read, interpret, and execute all specifications from Banquet Event Orders (BEOs), adapting as needed to ensure client satisfaction.

• Ensure venues are impeccably prepared, from table layouts and buffet arrangements to ambiance and cleanliness.

• Partner closely with culinary leadership, event planners, and vendors to guarantee seamless communication and flow.

• Monitor event timelines, proactively solving challenges and adjusting staffing or service patterns to meet evolving needs.

• Lead pre-event briefings to communicate client expectations, timelines, and service standards.

• Manage inventory of banquet supplies and equipment, coordinating rentals or repairs as needed.

• Maintain high standards of personal appearance, grooming, and uniform compliance for all banquet team members.

• Handle guest inquiries, concerns, or feedback with professionalism and efficiency.

• Oversee post-event breakdown, ensuring all areas are restored and equipment is properly stored.

• Uphold Main Street Hospitality’s unwavering commitment to excellence, ensuring every event experience is elevated.

• Perform any additional relevant tasks requested by management.

Education & Experience:

• Prior experience as a Banquet Manager or Supervisor required.

• Strong understanding of banquet service standards, room setups, and event logistics.

• Excellent organizational, time-management, and communication skills.

• Ability to maintain composure and leadership in high-pressure situations.

• Familiarity with POS systems, basic financial reporting, and scheduling tools.

• ServSafe and TIPS certification or willingness to obtain.

• Strong interest in food, beverage, and hospitality.

• Degree or certification in hospitality or restaurant management a plus.

Professional Characteristics:

• Enthusiastic and guest-focused with a passion for team collaboration.

• Confident, calm, and solution-oriented under pressure.

• Detail-oriented with a high standard for presentation and service.

• Strong interpersonal skills and a positive leadership presence.

• Curious and eager to grow within the hospitality field.

Physical Requirements:

• Must be able to stand and walk for extended periods.

• Ability to lift, push, or pull up to 50 lbs.

• Comfortable setting up, moving, and breaking down heavy furniture and equipment.

• Comfortable working in both indoor and outdoor environments, including dining rooms, patios, and event spaces.

• Must be able to bend, reach, stoop, and perform repetitive tasks as required by daily operations.

• Ability to maintain composure and energy during long shifts, including nights, weekends, and holidays as business levels demand.

• Capable of using and operating standard food and beverage equipment and point-of-sale systems.

Scheduling & Travel:

This is a full-time, on-site leadership role that requires schedule flexibility, including availability to work evenings, weekends, holidays, and special events as needed. Occasional travel to attend company meetings, training, or off-site events may be required.

Work Authorization: Must be eligible to work in the United States.

EEO Statement: Main Street Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.

Main Street Hospitality Values:

• We are kind to one another
• We embrace change
• We invest in community
• We act with integrity
• We take responsibility for our actions

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in the job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.