Licensed Customs Brokerage Import Manager
Customs Brokerage Import Manager . Licensed Required
Department: Customs Brokerage
Level: Manager/Supervisor
Overview:
Salary Range: $85,000–$125,000
Position Summary
The Import Manager directs and manages the activities of the import department within a branch, ensuring all import activities—both transportation and customs brokerage—are in compliance with regulatory requirements.
Responsibilities
Essential Duties and Responsibilities
- Establish, oversee, and continuously improve import process flows in conformance with applicable rules, procedures, and company policy.
- Develop internal SOPs and maintain KPIs for efficient management of inbound freight, including timely recovery and handover to brokers.
- Collaborate with sales to create customer-specific import handling procedures, especially during new customer onboarding.
- Ensure accurate documentation is created and transmitted to government agencies. Provide timely responses to customs, customer, and internal inquiries regarding classification, duty rates, documentation, and other import regulations.
- Represent customers to CBP as needed.
- Maintain current knowledge of CBP and other agency regulations, incorporating changes into departmental processes and ensuring employees receive proper compliance training.
- Organize, update, and disseminate client data (rate agreements, HTS classification, POA, IRS, Customs Bond data, etc.) for proper system updates.
- Review and enhance account profitability, billing accuracy, and timeliness.
- Arrange transportation, warehousing, or distribution of imported products, balancing transit times and profit opportunities. Negotiate contracts/rates with delivery agents.
- Prepare monthly reports for management.
- Train and onboard new staff.
- Conduct entry audits.
- Support accounts receivable collections when needed.
Customs Brokerage Responsibilities
In certain branches, the Import Manager oversees customs brokerage activities and functions as the broker of record. Responsibilities include:
- Serving as the licensed broker responsible to US Customs.
- Interfacing with government agencies and maintaining positive relationships.
- Maintaining customer bond and power of attorney files.
- Performing post-entry functions such as tariff concessions, refunds, duty drawbacks, credits, and issue resolution.
- Managing the audit program to ensure continual compliance.
- Conducting audits and assessing import compliance on all customs brokerage files.
- Ensuring JSOX compliance.
Requirements
Supervisory Responsibilities
- Supervise Import Supervisors and staff.
- Interview, hire, and train employees.
- Plan, assign, and direct work.
- Appraise performance, reward, and discipline employees.
- Address complaints and resolve problems in accordance with company policies and applicable laws.
Qualifications
Education and Experience
- Associate degree required; bachelor’s degree preferred.
- Minimum 5 years of experience handling imports.
- At least 3 years of supervisory experience.
- Equivalent combinations of education and experience may be considered.
Customs Broker License
- A Customs Broker’s License is required in small and medium-sized branches where the Import Manager directly oversees CHB functions.
- A license is preferred but not required in larger branches where a licensed broker has direct CHB responsibility.
- A Customs Broker’s License is required
Essential Job Functions
- Strong customer service and communication skills with the ability to handle a wide range of people and inquiries.
- Excellent organizational and time management skills.
- Ability to manage multiple priorities and lead a profit center.
- Capable of reporting on revenue generation, profit, and loss.
Benefits
A comprehensive benefits package is offered, which may include:
- Medical, Dental, and Vision coverage beginning the 1st of the month after hire.
- 401(k) with company match.
- Flexible Spending Accounts.
- Life and AD&D Insurance.
- Short- and Long-Term Disability.
- Tuition Assistance Program.
- Commuter Benefits.
- Paid vacation and additional perks.
All benefits are subject to eligibility requirements and policy terms as provided by Human Resources.
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