Fulfillment Coordinator
Job Responsibilities:
- Serve as the primary contact for retailer accounts and Sales Managers.
- Process account purchase orders from receipt to shipment, ensuring accuracy, timeliness, and cost-effectiveness.
- Enter and maintain accurate pricing and toy specifications.
- Establish and maintain customer profiles in the order management system.
- Maintain proper Dating Terms and Promotional Programs on all purchase orders.
- Perform the on-line stock commitment process.
- Research and resolve domestic order and shipment problems.
- Monitor special orders for timely delivery related to advertisements, events, and promotions.
- Coordinate and monitor the shipment of allocated items.
- Provide timely and accurate item, order, and shipment information to customers, the Sales team, and management.
- Maximize order fill rates to assigned accounts.
- Initiate changes or cancellations of orders to avoid shipping problems.
- Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.
- Some overtime may be required.
Skills:
- Accountability and ownership in delivering results.
- Excellent communication skills to foster information flow across the organization.
- Strong analytical skills for predicting and resolving problems.
- Ability to manage multiple projects independently with minimal supervision.
- Proficiency in Microsoft Office applications (Excel, Outlook, Teams).
- Basic understanding of EDI technology related to Purchase Orders and Invoices.
- Exceptional interpersonal skills and a customer-focused attitude.
Education/Experience:
- Associate’s degree in business or related field.
- 1+ years of experience in a customer support role.
- Demonstrated growth mindset by embracing challenges, continuously learning, and improving.
- Ability to work independently while meeting critical deadlines.
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