Payment Operation Associate

Job Title: Payment Operations Associate (Open to Entry Level Candidates)

Job Description

As a Payment Operation Associate, you will be responsible for providing high-level support to both members and internal staff in daily payment operations. Your tasks will include managing mailed transactions, share draft in-clearing, remote deposit capture, ATM check deposits, returned deposited items, forward item processing, branch network check balancing, wire transfer processing, and ACH file processing. You will ensure adherence to all regulatory, compliance, departmental, and credit union rules, regulations, and policies. Additionally, you will support other business units within Operations to maintain a high level of member service.

Responsibilities

• Review and research Share Draft posting exceptions, making pay/no-pay decisions according to departmental guidelines.

• Review and research Chargeback files, making return/redeposit decisions in line with departmental policies.

• Create and transmit the daily Share Draft/Chargeback file to the Federal Reserve Bank, ensuring compliance with security controls and regulatory timeframes.

• Process Share Draft dispute and fraud claims according to check processing rules and departmental procedures.

• Perform daily Share Draft/Chargeback proof and reconcilement activities for receiving, represent, and return activities.

• Address and research share draft clearing inquiries and perform check/deposit adjustments to accounts as applicable.

• Review daily remote deposit capture and ATM deposits, making accept/reject decisions based on departmental guidelines.

• Review all assigned reconciliations daily, maintaining supporting documentation for outstanding items.

• Research outstanding reconciliation items and follow up with appropriate areas to resolve items within established timeframes.

• Process bank by mail transactions and scan/repair checks through Check 21/VIP forward check collection processes.

• Sort and date stamp department mail according to the established staff rotation schedule.

• Process collection items, Canadian checks, foreign items, stop payments, and check protests.

• Review assigned service request categories daily and respond/resolve them within established timeframes and member service standards.

• Maintain a high degree of processing accuracy and member information confidentiality.

• Compile and maintain departmental daily/monthly statistical reporting data according to stated deadlines.

• Report any instances of non-compliance to credit union or department procedures/policies to area management promptly.

• Develop and maintain a strong working relationship with the accounting area to ensure quick resolutions to exception or problem items.

• Keep abreast of technological developments in systems and procedures, as well as industry developments, regulatory changes, and compliance.

Essential Skills

• Proficiency in Microsoft Excel.

• Experience in data entry, logistics, and operations.

• Experience in financial services.

• Skills in general ledger management and reconciliation.

• Strong customer service abilities.

• Experience with administrative tasks and office support.

Additional Skills & Qualifications

• High School Diploma or GED required.

• 2-3 years of accounting experience, with general ledger reconciliation or resolution experience highly preferred.

Work Environment

The position is fully onsite with working hours from Monday to Friday, 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM. The environment is fast-paced, requiring accuracy and the ability to multitask.

Job Type & Location

This is a Contract position based out of Albany, NY.

Pay and Benefits

The pay range for this position is $17.00 - $20.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Albany,NY.

Application Deadline

This position is anticipated to close on Apr 13, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.