General Manager- Tri-State New York Metropolitan Area

Job Title: General Manager

Location: Tri-State New York Metropolitan Area

Job Type: Full-Time

About Us: We are currently seeking a highly experienced and results-driven General Manager to lead our team and oversee operations in one of the most dynamic and competitive markets in the country.

Position Overview: The General Manager will be responsible for the overall management of the hotel, ensuring that all aspects of the property run smoothly and efficiently. The ideal candidate will be a strong leader with a proven ability to drive business growth, optimize operational processes, and deliver outstanding guest satisfaction. This role requires a strategic mindset and the ability to adapt to the unique demands of the Tri-State market.

Key Responsibilities:

1. Lead and manage all hotel operations, including front desk, housekeeping, food and beverage, sales, and maintenance.
2. Develop and implement strategies to enhance guest satisfaction, maximize occupancy, and drive revenue growth.
3. Monitor and control budgets, forecasts, and financial performance, ensuring profitability targets are met.
4. Ensure compliance with all hotel brand standards, health and safety regulations, and local laws.
5. Recruit, train, and develop staff to maintain high standards of service and performance.
6. Collaborate with marketing and sales teams to promote the hotel and increase visibility in the Tri-State area.
7. Address and resolve guest issues and complaints to ensure a positive experience.
8. Oversee the property’s operational processes to ensure efficiency and cost control.
9. Maintain strong relationships with vendors, partners, and local businesses.
10. Manage renovations, expansions, or other property improvements as needed.

Qualifications:

1. Bachelor’s degree in hospitality management, business administration, or a related field.
2. 5+ years of experience as a General Manager or similar role in a full-service, unionized hotel, preferably in a metropolitan or highly competitive market.
3. Strong leadership, communication, and problem-solving skills.
4. Proven track record of driving revenue growth and managing financial performance.
5. Excellent understanding of hotel management systems and operations.
6. Ability to work under pressure and adapt to the fast-paced environment of the Tri-State New York Metropolitan Area.
7. Strong knowledge of guest service principles and practices.
8. Ability to work flexible hours, including weekends and holidays.

Benefits:

1. Competitive salary and performance-based bonuses.
2. Health, Dental, and Vision Insurance.
3. 401(k).
4. Paid time off and holidays.
5. Opportunities for career advancement.