Senior Case Manager
- Supervise and serve as a mentor to Case Managers; promote their professional development.
- Work with team to ensure building standards are met and participate in wellness checks and unit inspection follow-up.
- Participate and facilitate in interdisciplinary team meetings to discuss and overcome resident barriers.
- Conduct comprehensive client assessments to collect functional, environmental, psycho-social, educational, and health information as appropriate to develop and create a cost-effective care plan.
- Develop support systems to meet client needs by identifying and coordinating a variety of available services.
- Evaluate client risk and assess the need for immediate intervention.
- Develop, prepare and present training and educational programs/workshops.
- Responsible for monthly file audits to ensure compliance and the creation of corrective action plans to produce desired outcomes.
- Interpret and explain DHS regulations and service programs to clients.
- Provide supportive counseling and advocacy for clients.
- Determine quality and effectiveness of services provided and if necessary, develop and implement new processes and procedures.
- Build and maintain positive working relationships with staff and clients.
- Plan, develop, and implement case treatment plans
- Engage clients in the problem-solving process.
- Analyze situations and determine the proper course of action by making decisions and utilizing independent judgment.
- Maintain records and prepare clear, concise, and complete reports.
- Continuously know the signs and symptoms of mental illness; understand cultural influences on behavior; identify the need for services; problem solves to assess the needs of clients; observe family interactions for assessment purposes and explain regulations and findings to clients and families.
- Work with various cultural and ethnic groups tactfully and effectively.
- Perform other duties and tasks as assigned and attend meetings, training, and workshops as required.
- Interview, hire, supervise, and set up training for program personnel to reach program goals.
- Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, disciplinary actions, terminations, etc.).
- Other duties in keeping with the scope and nature of the position.
- Bachelor's Degree in Human/Social Services, Psychology, or related field required (Master's Degree in Social Worker preferred)
- Minimum of 5 years experience working with homeless and/or low and mixed-income populations required
- Specialty in substance abuse and mental health issues
- Knowledge of crisis prevention, intervention, and resolution techniques; match such techniques to particular circumstances and individuals
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