Delivery Operations Coordinator (Batavia)
Our Batavia, NY location is looking for a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. Youll ensure every delivery runs smoothly and every guest has a great experience!
What Youll Do:
Scheduling & Guest Communication
- Monitor and organize the inbox daily, responding promptly.
- Schedule deliveries accuratelyconfirm addresses, order details, phone numbers, and explain the process clearly.
- Contact guests to book deliveries, share operating hours, and keep communication consistent.
- Follow up daily until every delivery is confirmed.
Performance & Guest Support
- Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.
- Submit Route Change Forms and Account Reviews, following up to resolve issues.
- Track deliveries in real-time to ensure accuracy and timeliness.
- Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions.
- Take on additional tasks as needed to support the team.
What You Bring:
- Strong computer skills, including typing and Microsoft Office.
- Clear, professional phone presence.
- Customer service experience (preferred).
- Ability to multitask and stay focused in a busy environment.
- Comfortable sitting for up to 4 hours at a time.
- High School Diploma or GED.
The Environment:
- Fast-paced office setting that rewards organization and adaptability.
- Monday-Friday 8AM-430PM, rotating Saturdays 8AM-430PM
- After training is complete, we can discuss a hybrid work option!
Compensation details: 17 Hourly Wage
PI5afd16d3268b-38003-39404467
Recommended Jobs
Regional Chef
Job description Be a pivotal leader driving culinary excellence at Dartcor Food Services, a regional boutique hospitality company celebrated for its innovation, world-class service, and commitment…
Waiter / Waitress
We are a fine dining Lebanese-Middle Eastern restaurant and seeking an experienced Server. The Server is responsible to Provide friendly, responsive service to create an exceptional dining experience…
Janitorial Maintenance (Bath)
Company Description Pay Rates Starting between: $16.94 - $23.00 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environme…
Bridge Inspection - Assistant Team Leader
Join Our Growing NYC Team as a Bridge Inspection Engineer! Are you ready to launch your career with a multidisciplinary firm that's shaping NYC's infrastructure? We're looking for a Junior Engin…
Direct Support Professional -Mt. Sinai Residential Sign on bonus up to 4
Seeking dedicated and compassionate DSPs to support young adults with intellectual and developmental disabilities and complex behavioral health needs in an OPWDD IRA setting. This IRA was designed …
Counter Sales Representative - Valley Stream, NY
There’s a Place for You at Cooper Electric Supply, LLC. A career at Cooper Electric Supply, LLC is more than a job. You’re investing in a brighter, more sustainable future together and joining a t…
Accounts Payable Specialist
Full-time Description The Accounts Payable Specialist is responsible for managing and processing the company's outgoing payments. This includes handling invoice processing, vendor managemen…
Nurse Practitioner / Physician Assistant
The Nurse Practitioner Group, LLC is guided by our commitment to excellence and compassion in all that we do. At the Nurse Practitioner Group, each member plays a vital role, every day, every time, a…
Client Partner (Consultant)
The opportunity As a senior member of the Unity Aura team, you will be responsible for identifying, securing, and scaling high-impact partnerships within the global telecommunications ecosystem. Y…
Offer: Project Estimator
Project Estimator