Program Manager - Executive Operations

Description and Requirements

Position Overview

The Protective Security Program Manager is responsible for managing and modernizing MetLife’s Executive Protection program via operational leadership in logistics planning, corporate aircraft coordination, and event preparedness.

This role provides direct support to the Executive Protection (EP) team and works closely with the Executive Administrators, EP Specialists, Corporate Jet vendor, MetLife Travel and MetLife Security Operations Center to ensure smooth travel for senior leaders.

The ideal candidate has strong operational judgement, ability to design and optimize workflows, and a forward-looking approach to executive travel and security.

Key Responsibilities

• Executive Travel & Logistics Coordination.
• Lead the end‑to‑end planning and execution of executive travel operations to ensure alignment of schedules, accommodations, routing, and contingency planning.
• Develop and refine scalable logistics systems for executive movements, including standardized movement briefs, digital workflow improvements, and streamlined communication practices.
• Own the process for corporate jet coordination, including manifest strategy, schedule alignment, VIP experience standards including ground transportation in collaboration with local regional security leads.

Security Integration & Situational Awareness

• Enhance analytic workflows and reporting models by partnering with the Global Intelligence team to strengthen how risk data is incorporated into EP decision‑making.
• Design improved information‑sharing processes with the Security Operations Center (MSOC) to elevate real‑time situational awareness during executive travel and global events.
• Independently produce operational risk assessments and pre‑travel briefings, applying judgment in synthesizing intelligence into actionable recommendations.

Training & Program Support

• Own the EP training program lifecycle, including long‑term curriculum planning, vendor engagement, skills‑gap identification, and modernization of certification tracking systems.
• Implement improved training governance mechanisms that ensure readiness and compliance with emerging protective security standards.
• Design materials and support curriculum development for workshops, scenario‑based exercises, and audits.

Operational & Administrative Support

• Drive strategic improvements in EP Security program management, including process mapping, documentation standardization, and operational workflow modernization.
• Manage critical operational resources and oversee vendor performance with increased autonomy.
• Establish structured processes for trip documentation, AARs (after‑action reports), knowledge capture, and continuous program improvement.

Qualifications

Required Skills:

• 5 years of corporate working experience.
• Demonstrated ability and experience to manage the scheduling of professional resources.
• Ability to work and communicate effectively across different groups, executives, and teams.
• Experience contributing to or leading modernization initiatives (technology adoption, process reengineering, automation tools, etc.).

Preferred Skills:

• Experience implementing processes, event operations, or EP programs (examples include travel planner, coordinator, or supervisor).
• At least 5 years of experience designing or improving operational workflows, systems, or processes in high‑tempo environments.
• Bilingual speaking ability in Spanish and English.
• Experience building training programs.
• Background in corporate security modernization or building operational programs.

Personal Attributes:

• Process‑builder mindset with the ability to analyze current-state operations and design improved future-state workflows.
• Proactive problem solver able to anticipate requirements and propose well‑reasoned solutions without day-to-day supervision.
• Strong decision‑making and prioritization skills grounded in operational risk awareness.

Work Environment

• Based in New York City with a hybrid schedule (3 days/week onsite).
• Occasional availability for early mornings, late evenings, or weekend support may be required based on executive travel schedules.
• Limited travel (10%).

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $74,500 - $104,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.