Training and Quality Assurance Coordinator - Waldorf Astoria New York

After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure.  The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. 

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Classification:  Full-Time

Shift: Various – must be available weekdays, weekends, and holidays.

Pay Rate:  The pay range for this role is $33.65 - $38.46 and is based on applicable and specialized experience and location.

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What will I be doing?

The Training and Quality Assurance Coordinator will perform the following tasks to the highest standards:

• Maintenance of employee records including personnel files, learning history
• Scheduling and coordination of training classes, including maintenance of training calendar
• Development and distribution of training brochures and flyers notifying team members of upcoming classes, tracking employee sign-ups and preparation of materials including certificates of completion
• Assist HR Administrator with recruitment and hiring of new team members
• Coordinate job opportunity system
• Assist in maintenance of active list of resources of labor and help coordinate placement of current openings advertising
• Input and track data of various Hilton quality measurement programs on trends including, but not limited to, Guest comment cards, Standards of Product and Performance, into computerized tracking system
• Prepare and distribute reports measuring trainings results. Maintenance of inventory of all training supplies, stationary, and office equipment
• Complete audits daily on the floor and track areas of improvement needed along with creating training based on findings

The ideal candidate will have a background in Training in a Luxury hotel, has advanced skills working with Excel and Word. Posses the ability to conduct audits and use that data to create training plans to ensure hotel standards are being maintained.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes

• A passion for teamwork and development
• Excellent organizational skills with a high level of accuracy
• Excellent communication skills and ability to build effective long-term relationships
• Excellent computer skills
• Analytical approach to work

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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