MAITRE D (FULL TIME)

• We have an opening for a full time MAITRE D position.
• Location: Moss - 520 5th Avenue, New York, NY 10036 Note: online applications accepted only.
• Schedule : Full time schedule. Days and hours may vary. More details upon interview.
  • Hours of Operation:
    • Mon–Fri – Breakfast – 7:30 am–11:00 am
    • Mon–Fri – Lunch – 11:30 pm–3:00 pm
    • Sun–Thru – Dinner – 5:00 pm–9:00 pm
    • Sat-Sun – Brunch – 10:30 am–3:00 pm
    • Fri & Sat – Dinner – 5:00 pm–10:00 pm
• Requirement : 3-5 years of experience required.
• Pay Range: $23.00per hour to $25.00per hour

*Internal Employee Referral Bonus Available

Additional Responsibilities:

• Ensure reservations are maximized, accurate, and policies are consistently followed
• Welcome and recognize guests and members, setting the tone for hospitality
• Handle guest complaints promptly and thoroughly, ensuring complete satisfaction and proper follow-up
• Train, guide, and oversee the host team on greeting, reservations, phone manners, and professional standards
• Maintain guest history in SevenRooms and maximize its use for promotions, events, and personalized service
• Oversee the opening and closing of the restaurant, ensuring smooth and proactive service flow
• Demonstrate complete menu knowledge, including specials and alternatives, to lead by example in guest interactions

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1458248.

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Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond.

Job Summary

Summary : Seats guests in the dining room. Ensures customer satisfaction.

Essential Duties and Responsibilities:

• Promptly and warmly greets guests and accompanies them to their tables based on availability or desired seating arrangements. Oversees guest flow within the restaurant.
• Manages the reservations system.
• Promotes an overall enjoyable dining experience; promotes a clean, safe and neat environment for guests and associates.
• Advises guests on menu and beverage selections.
• Liaise between kitchen staff and dining room staff.
• Exhibits exceptional communications skills and ability to get along well with others; demonstrates flexibility, patience and a willingness to communicate with guests and staff.
• Supervises the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed.
• Makes special occasion arrangements for guests; promotes special in-house events.
• Helps train new food-service team members and provides ongoing customer-service training.
• Supervises the closing of the assigned dining room; ensures servers complete side work and station setup.
• Demonstrates knowledge of emergency safety procedures; assists with evacuation of guests to safety in the event of an emergency.
• Helps bus tables and serve foo/beverages when necessary while maintaining safe food-handling and sanitation standards.
• May operate equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.
• Works with staff of other departments to perform job duties during special events or functions.
• Performs other duties as assigned.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Abides by all Company policies and procedures including but not limited to: 

• The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. 

• The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. 

• The use of slip-resistant shoes and proper lifting techniques. 

Union Square Events maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1458248

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We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.