Medical Receptionist

Job Description

Job Description

Medical Receptionist – Full-Time
Spine Medicine and Surgery of Long Island
Locations: Ronkonkoma (3 days/week) & Garden City (2 days/week)

Spine Medicine and Surgery of Long Island is a premier, minimally invasive spinal surgery practice providing world-class, cutting-edge spinal care to the Tri-State area. As we continue to grow throughout Nassau and Suffolk Counties, we are seeking a friendly, professional, and highly motivated Medical Receptionist to join our expanding team.

The Medical Receptionist plays a vital role in ensuring a seamless and welcoming experience for our patients. This position involves working at both our Ronkonkoma and Garden City locations, assisting with patient intake, managing front desk responsibilities, and serving as a key liaison between patients and the clinical team.

• Greet and welcome patients with a positive and professional demeanor

• Coordinate and organize patient intake and appointments

• Accurately enter and update patient information in the electronic health record (EHR) system

• Assist patients with completing necessary paperwork

• Scan, file, and maintain medical records

• Answer and direct incoming calls promptly and courteously

• Verify insurance eligibility and assist with insurance-related inquiries in coordination with our billing department

• Process co-payments and handle cash transactions responsibly

• Deliver exceptional customer service to all patients

• Communicate any patient concerns, delays, or special requests to the physician and clinical team

• High School Diploma or GED required

• Prior experience in a high-volume customer service role (e.g., healthcare, hospitality, or retail) preferred

• Excellent communication skills (verbal and written)

• Friendly, patient-focused, and team-oriented attitude

• Detail-oriented with strong organizational skills

• Proficiency in computer systems and keyboarding (approximately 55 wpm)

• Bilingual skills are required or preferred depending on office location

• Must be adaptable and able to thrive in a dynamic, fast-paced environment

• Comfortable interacting with physicians, patients, and team members

• Willingness to be trained on our cloud-based EHR system

• Ability to sit and stand for extended periods

• Frequent use of computers and standard office equipment

• Hours: 9:00 AM – 5:00 PM (30–39 hours/week)

• Remote Work: Not available

• Benefits: Eligibility after a waiting period may apply

• Detail-Oriented: Focused on quality and precision

• Outcome-Driven: High-performance and results-focused

• People-Centered: Supportive and fairness-driven

• Team-Oriented: Collaborative and cooperative environment

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